Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Chatbots are proliferating the workplace and continue to be a hot topic due to their ability to mimic human conversations. But, have they become so indispensable to render human interactions redundant? The answer is no. Forbes reveals that 86% of consumers still prefer to interact with a human agent. It doesn’t come as a surprise though. Why? Because all of us have at least once encountered a baffled bot that failed to answer our queries. That is why the deployment of substandard customer-facing tech can sabotage the overall CX. But, fret not! This blog post discusses how you can strategically manage the bot to human takeover as seamlessly as possible. Read More.

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