Intelligent Chatbots

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

October 6, 2021

Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.

5 Sure-Fire Ways to Ratchet up Proactive Customer Support With Intelligent Chatbots

5 Sure-Fire Ways to Ratchet up Proactive Customer Support With Intelligent Chatbots

May 12, 2021

Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference