Yamini Arora

GenAI in Customer Support: Overcoming the Pitfalls to Deliver Stellar CX

February 13, 2024

Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.

A Glimpse into the Future of Customer Support: 2024 & Beyond

November 14, 2023

Ready to revolutionize your customer support? Dive into this insightful blog uncovering the top trends for 2024 & stay ahead in the world of support.

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

October 24, 2023

Discover the art of effective escalation management for superior customer support and business excellence. Read now!

The Costly Conundrum of Reactive Customer Support

October 5, 2023

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

Vector Search: Bridging the Gap Between Data and Context for Better Content Findability

September 5, 2023

Learn about vector search and see how it revolutionizes information retrieval. Also explore its diverse use cases & tips to select the right engine.

Transforming Customer Service with Federated Learning

August 17, 2023

Enhancing customer service through federated learning: Collaborative AI approach for improved insights while ensuring data privacy. Learn more.

How Generative AI is Transforming Customer Support and Enhancing User Experience

July 12, 2023

Discover how generative AI is revolutionizing customer support and enhancing user experience in our latest blog post.

Boost Efficiency and Master Continuous Improvement with the KCS Evolve Loop

May 10, 2023

Learn how to achieve knowledge excellence and build a culture of continuous improvement with the KCS Evolve Loop. Unlock its power today with SearchUnify.

From Request to Resolution: Maximizing on the KCS Solve Loop for Knowledge Management Success

May 5, 2023

Learn how the KCS solve loop improves customer support efficiency & agent productivity. Discover the best AI tools for solving customer problems faster.

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

April 25, 2023

Looking to connect with industry leaders & stay ahead of tech trends? Join TSIA World Interact for networking & insights into 2023 & beyond. Learn more here.

What is Explainable AI? Why Does It Matter?

April 19, 2023

Make humans trust robots with explainable AI. Deploy XAI with the right tools to build trust, mitigate risks & increase productivity. This post explains how.