Yamini Arora

Yamini Arora

Content Writer

Yamini Arora is a post graduate in Commerce with a keen interest in writing. She is a lifelong learner with an ongoing curiosity to know new things. She uses this curiosity clubbed with her love for writing to curate engaging content for AI related products & services.

A Glimpse into the Future of Customer Support: 2024 & Beyond

A Glimpse into the Future of Customer Support: 2024 & Beyond

Ready to revolutionize your customer support? Dive into this insightful blog uncovering the top trends for 2024 & stay ahead in the world of support.

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The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

Discover the art of effective escalation management for superior customer support and business excellence. Read now!

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The Costly Conundrum of Reactive Customer Support

The Costly Conundrum of Reactive Customer Support

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

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Vector Search: Bridging the Gap Between Data and Context for Better Content Findability

Vector Search: Bridging the Gap Between Data and Context for Better Content Findability

Learn about vector search and see how it revolutionizes information retrieval. Also explore its diverse use cases & tips to select the right engine.

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Transforming Customer Service with Federated Learning

Transforming Customer Service with Federated Learning

Enhancing customer service through federated learning: Collaborative AI approach for improved insights while ensuring data privacy. Learn more.

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How Generative AI is Transforming Customer Support and Enhancing User Experience

How Generative AI is Transforming Customer Support and Enhancing User Experience

Discover how generative AI is revolutionizing customer support and enhancing user experience in our latest blog post.

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Boost Efficiency and Master Continuous Improvement with the KCS Evolve Loop

Boost Efficiency and Master Continuous Improvement with the KCS Evolve Loop

Learn how to achieve knowledge excellence and build a culture of continuous improvement with the KCS Evolve Loop. Unlock its power today with SearchUnify.

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From Request to Resolution: Maximizing on the KCS Solve Loop for Knowledge Management Success

From Request to Resolution: Maximizing on the KCS Solve Loop for Knowledge Management Success

Learn how the KCS solve loop improves customer support efficiency & agent productivity. Discover the best AI tools for solving customer problems faster.

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TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

Looking to connect with industry leaders & stay ahead of tech trends? Join TSIA World Interact for networking & insights into 2023 & beyond. Learn more here.

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What is Explainable AI? Why Does It Matter?

What is Explainable AI? Why Does It Matter?

Make humans trust robots with explainable AI. Deploy XAI with the right tools to build trust, mitigate risks & increase productivity. This post explains how.

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5 Considerations for Customer Support Leaders to Securely Ride the LLM Wave

5 Considerations for Customer Support Leaders to Securely Ride the LLM Wave

Evaluate requirements, constraints, scope & more with this blogpost to zero-in on the perfect Large Language Model for your support organization.

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