Discover how SUVA (SearchUnify Virtual Assistant) drives next-level conversational experiences with relevant, contextual, and intent-driven responses.
Mountain View, CA | November 28, 2023 – SearchUnify, a leading unified cognitive platform, announces the launch of its upcoming video series, ‘SUVA Chronicles – A Deep Dive into the Next-generation Virtual Assistant.’ It will showcase the robust LLM-fueled capabilities of SUVA (SearchUnify Virtual Assistant) and how it empowers enterprises to provide exceptional conversational experiences. The series will also feature renowned industry thought leaders, to discuss key trends and innovations influencing the conversational AI space.
The advent of Large Language Models has dawned in a new era for chatbots. With their remarkable ability to generate human-like text, they have enabled chatbots to be more contextual and engaging. However, challenges like limited grasp of context, biased information, and hallucinations stand in the way of seamless employee and customer support. This is where SUVA (SearchUnify Virtual Assistant) reigns supreme.
It is the world’s first federated, information retrieval-augmented virtual assistant for fine-tuned, contextual, and intent-driven conversational experiences at scale. Powered by the innovative SearchUnifyFRAG™, it generates relevant and precise responses while addressing the challenges of LLMs.
The debut episode of the series, set to release on December 7, features Ramkrishna Agarwal, Product Manager, SearchUnify, and Yajush Chaudhary, Business Analyst, SearchUnify. It will highlight the fundamentals of SUVA, its use cases, its breakthrough evolution, its proprietary FRAG™ framework, and showcase its demo to offer a clear picture of the potential it holds for support organizations.
“While LLM-powered chatbots have indeed opened up new possibilities for user engagement, the persistent challenge of hallucinations is a genuine concern for businesses. In response, we’ve integrated SUVA with our innovative FRAG™ approach to ensure it not only addresses this challenge but consistently delivers factually correct and reliable answers. We’re enthusiastic to showcase the distinctive capabilities of SUVA and how it is reshaping user support dynamics in our upcoming video series,” says Vishal Sharma, CTO, SearchUnify.
Expressing enthusiasm for the upcoming video series, Ramkrishna emphasizes “Whether choosing a GenAI-driven experience leveraging the contextual FRAG™ framework, a fully ML-powered approach for conservative responses, or a strategic mix of both, SUVA is designed to adapt and enhance self-service capabilities for every enterprise, based on their use case. Continuous enhancements in our product pave the way for enterprises to future-proof their support ecosystem.”
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
