SearchUnify and NETSCOUT to Deliver a Webinar on “Improving the Operational Efficiency of a Distributed Customer Support Team”

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Kristin Whitaker, Business Support Consultant at NETSCOUT, and Divanshi Arora, Customer Success Manager at SearchUnify, will discuss how to circumvent the challenges that collaborative teams face.

Mountain View, CA | October 7, 2021 : SearchUnify, a leading unified cognitive platform, is collaborating with NETSCOUT for a live webinar on improving the operational efficiency of a distributed customer support team. This virtual event will unfold on October 14 at 10 AM PST. Registrations for the live discussion are open here!

Maintaining operational efficiency has always been an arduous task for any organization. But when the pandemic dramatically accelerated workplace revolution towards distributed teams, it created a new operational bottleneck related to the future of work and most notably, about remote work productivity.

Consequently, many support organizations have been looking for ways to enhance their operational efficiencies more than ever. In fact, as stated by PwC, 77% of global CEOs say that their primary focus on driving revenue growth is via operational efficiencies. This raises a question: how can we improve the operational efficiency with a collaborative culture? What are the best practices to align the indicators of operational efficiency, i.e., right processes, people, and technology? Fret not!

NETSCOUT will lead the way! The pandemic made their global support team work remotely. However, they are circumventing the challenges that distributed teams usually face by finding ways to connect, collaborate, and share knowledge. Want to know their secret? This upcoming webinar reveals it all!

“In the post-pandemic world, support organizations must focus on operational efficiency to drive business resilience and growth. However, this can only be achieved with the right people, process, technology, and well-coordinated business continuity efforts in place. In today’s world, intelligent and dynamic applications of AI are proving a big helping hand for the same,” says Vishal Sharma, CTO of SearchUnify.

Join the live webinar where Kristin Whitaker, Business Support Consultant at NETSCOUT, and Divanshi Arora, Customer Success Manager at SearchUnify, discuss how NETSCOUT is overcoming the challenge of employee engagement and efficiency by improving knowledge creation, findability, and support outcomes.

You can register for the webinar here!

About SearchUnify

SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbots, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.


NETSCOUT is a leading provider of business assurance – a powerful combination of service assurance, cybersecurity, and business intelligence solutions – for today’s most demanding service provider, enterprise, and government networks. NETSCOUT’s Adaptive Service Intelligence (ASI) technology continuously monitors the service delivery environment to identify performance issues and provides insight into network-based security threats, helping teams to quickly resolve issues that can cause business disruptions or impact user experience. NETSCOUT delivers unmatched service visibility and protects the digital infrastructure that supports our connected world.

Media Contact
Ajay Paul Singh
Head of Marketing, SearchUnify