Mountain View, CA | October 21, 2021: After the massive success of Support (re)Focus 2020, Grazitti Interactive (SearchUnify’s parent company) is all geared up to host its 2021 edition on Wednesday, November 17, from 8:00 AM PST onwards. It’s an exclusive, invitation-only customer conference where support leaders, technology experts, and industry thought leaders from Grazitti’s customer and partner ecosystem come together to foster conversation and exchange hands-on best practices to step up customer service.
Grazitti’s CEO, Alok Ramsisaria, while announcing the conference, said, “Support organizations often struggle to keep up with the ever-evolving support landscape. And that’s precisely why this conference will serve as the perfect platform for professionals across industries to gather and talk about creating a disruption-proof support ecosystem.”
“Technology and automation play a crucial role in future-proofing customer support. However, support organizations add one too many solutions to the tech stack, and that does more harm than good,” said Vishal Sharma, CTO at SearchUnify. “One way to defeat the menace is by optimizing and consolidating your support arsenal by placing both CX and AX at the helm. How? Support (re)Focus 2021 is going to answer that,” he added.
It will be a day laden with insightful sessions and panel discussions surrounding elevating self-service and support success, maximizing support ROI & agent productivity, and powering better CX with experts from Cohesity, Klever Insight, Namely, SearchUnify, etc.
For more information, please reach out to your dedicated CSM today!
About Grazitti Interactive
Since 2008, Grazitti Interactive has worked with 1000+ customers, including Fortune 500 companies, augmenting their marketing, sales, and digital marketing efforts. With a large team of experts, the company offers a range of tailored solutions like data analysis, sales optimization, web development, marketing automation, online community optimization, cloud integration, etc.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbots, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Ajay Paul Singh
Head of Marketing, SearchUnify