SearchUnify to Sponsor and Participate in Member Summit 2024 by Consortium for Service Innovation

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Join industry practitioners and leaders, from April 9-11, 2024 in Fort Worth, Texas.

Mountain View, CA | April 3, 2024 – SearchUnify, a leading unified cognitive platform, is delighted to sponsor and participate in Member Summit 2024, the 36th annual conference by Consortium for Service Innovation. The three-day event is scheduled from April 9-11, 2024 in Fort Worth, Texas.

Consortium for Service Innovation, a non-profit alliance of service and support organizations, hosts the Member Summit annually, to create open space for attendees to network with industry peers, discover innovative strategies, and foster business growth. This year, the conference is centered around exploring the intersection of empathy and AI-assisted knowledge sharing, empowering enterprises to drive contextual, intent-driven, and empathetic customer experiences.

As a key player in the field of AI-powered knowledge management, SearchUnify is eager to participate and share insights on leveraging cutting-edge knowledge management and cognitive search solutions for seamless customer support and self-service experiences. It will also be hosting the dinner on the sidelines of the event to elevate engagement and exchange of innovative ideas.

“With more and more customers preferring self-service over tech support, knowledge management has become a pivotal part of business workflows,” says Vishal Sharma, CTO, SearchUnify. “As a leading KCS v6-aligned product, we enable businesses to efficiently capture, create, re-use, and optimize knowledge within an organization. Participating at the Consortium for Service Innovation Member Summit 2024 is definitely a golden opportunity to demonstrate the capability of our product and network with like-minded leaders.”

“The partnership between Consortium for Service Innovation and SearchUnify is longstanding and valuable. Our recent collaboration on a webinar, focused on leveraging Large Language Models (LLMs) for successful KCS implementation was pretty successful,” states Lynette Ledoux, Customer Success and Search Specialist, SearchUnify. “We are excited to once again collaborate with them and share deeper insights into driving KCS innovation.”

To know more about the event or book a meeting, click here.

About Consortium for Service Innovation

The Consortium is a non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience.

About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

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