Drive more intelligent and seamless optimization of your knowledge workflows with an advanced analytics dashboard.
Mountain View, CA | April 8, 2023 – SearchUnify, a leading unified cognitive platform, is thrilled to announce that its cutting-edge knowledge management solution—Knowbler, now features an upgraded analytics dashboard with more robust reports. The intelligent reports present real-time insights to optimize the knowledge workflow intelligently.
Knowbler, the world’s first LLM-powered knowledge-centered customer service product, automatically captures, creates, enables, and manages knowledge within an organization. Its existing content health analytics empowered support managers to monitor article performance, assess knowledge gaps, and enhance the knowledge base. The new reports will enable support and knowledge teams to evaluate knowledge workers’ contributions, the efficiency of the knowledge base, and its ROI, thus facilitating proactive decisions to streamline knowledge management operations.
Key new analytics include:
- Knowledge Management Performance Metrics:
Analytics around knowledge consumption, contribution, and content creation value will enable teams to monitor the effectiveness of created knowledge in enhancing support and self-service outcomes. - Agent Activity Metrics:
Gain insights into agent activities, including articles published, revised, and articles in backlog, enabling the analysis of agent training gaps and agent productivity w.r.t knowledge creation and management. - Knowledge ROI Analytics:
Demonstrate the value and ROI of Knowbler for support organizations, showcasing the tangible benefits derived from its adoption. - Knowledge Gaps Visualization:
Visualize the correlation between cases logged and knowledge base data, enabling the timely creation of new knowledge for specific cases.
“Knowbler was originally created to facilitate the transformation of enterprise information into valuable knowledge. As the demand for effective knowledge management has increased, we continuously upgrade the product to provide organizations with next-generation knowledge management capabilities,” says Vishal Sharma, CTO of SearchUnify. “The latest infusion of LLM-powered features and analytics dashboard will enable seamless identification of knowledge gaps and accurate prediction of optimal next steps, leading to maximum business outcomes.”
“While traditional knowledge management tools focus solely on streamlining knowledge creation, Knowbler distinguishes itself by offering end-to-end optimization of knowledge workflows,” explains Tanya Dhar, Product Manager at Knowbler. “The introduction of the new analytics dashboard will enable support managers to assess the effectiveness and contributions of knowledge workers. This insight will help identify the need for agent training, enhancing their productivity and readiness for improved self-service capabilities.”
About SearchUnify
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
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