SearchUnify to Host an Insightful Webinar on “5 Principles for Successful Support Portal Design”

In collaboration with Automation Anywhere and FT Works, the webinar is scheduled for May 14, 2024, at 8 AM PST.

Mountain View, CA | April 19, 2023SearchUnify, a leading unified cognitive platform, is pleased to announce its upcoming webinar with Automation Anywhere, a renowned cloud automation company and a valued customer, and FT Works, a strategic support consulting company. Titled “5 Principles  for Successful Support Portal Design – Automation Anywhere’s Winning Formula,” the webinar is scheduled for May 14, 2024, at 8 AM PST.

Support portals are a fundamental part of any enterprise. Forward-thinking businesses that focus on streamlining their support workflows and optimizing their website for better customer experiences stay ahead of the curve. Automation Anywhere leads by example. Recently honored with the ASP award for “Best Support Website of 2023,” they have set the standard for support organizations.

The upcoming webinar, featuring Sahana P, Senior Manager, Self-service, Automation Anywhere, along with industry expert and ASP judge, Francoise Tourniaire of FT Works, will unveil Automation Anywhere’s winning strategies and tools to drive seamless customer support and self-service experiences in 2024 and beyond.

“Business success hinges on how well we support customers. As customer expectations evolve and advanced technologies emerge, enterprises must focus on the effectiveness of their support portal,” says Francoise Tourniaire. “I am excited to dive deep into the details and share proven strategies at the upcoming webinar, along with Automation Anywhere.”

“Crafting a truly optimized support portal demands a strategic approach, one that leverages the right tools and technologies. We’ve been focused on this for a while, and we’re deeply honored by the recognition from esteemed organizations like TSIA and ASP (Association of Support Professionals),” states Sahana Parameswarappa. “This collaborative webinar with SearchUnify presents a valuable opportunity to share those proven strategies with industry leaders. By doing so, we empower them to unlock transformative self-service experiences for their customers and ROI in the process.”

Vishal Sharma, CTO, SearchUnify, expresses “Our long-standing partnership with Automation Anywhere is nothing short of phenomenal. We’ve witnessed their incredible journey firsthand, and seeing them achieve prestigious awards and milestones like a 52% average self-service success rate and 100% support engineer contribution success is truly inspiring. We can’t wait to share their winning approach, developed over years of collaboration, and showcase expert insights from Francoise at our upcoming webinar.”

To find out more about the webinar or register, click here.

About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

Media Contact