How Namely Unlocked
The True Potential of Its Community with SearchUnify
Read our Case Study!
Namely's community is a treasure trove of information, yet content findability was a challenge. On the other hand, limited insights hindered the content team from gauging the effectiveness of community knowledge articles.
Together, these challenges marred Namely's efforts to provide an unmatched community search and self-service experience.
Its real AI and ML proved to be the ideal solution. The platform circumvented poor findability while enabling the content team to glean valuable insights and quantify content efficacy.
With better visibility of content gaps and revolutionized community search, Namely turned the community into a case deflection engine by deflecting between 1,800 and 2,200 tickets per month. Wondering how? This case study explains.
SearchUnify provides my team with valuable insights that not only prove the value of our work - but also helps us drive our content strategy forward. It's been invaluable in driving knowledge base adoption across my org.