Mountain View, CA | August 8, 2022 – SearchUnify, an award‑winning unified cognitive platform, announced its recognition as a champion in the Enterprise Search category of Emotional Footprint Report 2022 from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.
The recognition is determined by reviews collected from real users, meticulously verified for veracity, and thoroughly evaluated. Each product is weighed up against other vendors in the same category, based on predefined parameters to provide a holistic and unbiased view of the product landscape.
A solid customer service strategy is a gift that keeps on giving. While strategies can change in a breeze, providing top-notch CX has and will continue to dominate the business arena. When organizations work on elevating user experience, quality customer relationships follow, thus giving a new dimension to business.
SearchUnify has always strived to keep CX at the forefront of its ethos. And this recognition from SoftwareReviews validates that the platform is moving in the right direction. SearchUnify received a cumulative score of 8.3 CX score wherein they got perfect scores for transparency, fairness, respectfulness, and integrity. Other Emotional Footprint Metrics in which SearchUnify ranked highly include:
- Efficiency: +94
- Client’s Interest First: +92
- Innovation: +93
“Good search empowers an organization to transform information into valued knowledge.
The digital transformation era has accelerated the rate and volume of information being processed throughout the information lifecycle. Due to that continuous evolution, search plays a huge role in enabling accurate information being available at anytime from anywhere. Therefore, no matter how complicated your environment is, the effectiveness of your organization’s search capabilities increases the likelihood of being able to leverage information to make impactful decisions that benefit the organization’s interests.”, said Ibrahim Abdel-Kader, Research Analyst at Info-Tech Research Group.
“A huge part of an organization’s success relies on rendering seamless access to information that users seek. Our platform delivers true value by not only revolutionizing information discovery but also mastering the art of user experiences,” said Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s parent company.
“The roots of true achievement lie in our customers’ experiences. Their generous and positive feedback not only serves as a testament to our platform’s ability to deliver seamless experiences but also helps us evolve and become better at providing value,” he further added.
“We are grateful to all our customers who placed their unwavering trust in us and rewarded our effort on SoftwareReviews. Our inclusion in the report substantiates our product value. That said, we’re working tirelessly to bring more action-oriented features for customers to love,” said Vishal Sharma, CTO, SearchUnify.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify