Karanveer Singh Dang

Karanveer Singh Dang

Content Writer

Karan specializes in crafting unique and engaging content. He is a tech enthusiast, an avid reader and loves sharing knowledge about enterprise search, AI, analytics, and support optimization. He handles a variety of content from corporate blog, social media to video and technical documents.

How Unified Content Discovery Helps Your Enterprise Nail Digital Experiences

How Unified Content Discovery Helps Your Enterprise Nail Dig...

We are surrounded by oodles of information in the form of documents, portals, enterprise platforms, rich media, etc. Businesses are constantly churning more content to elevate the experience of internal and external users. Sadly, more content is not the elixir for all problems. In an age where people are accustomed to all-knowing public search engines, customers expect similar, if not better, experiences from enterprises. On top of that, organizational knowledge is not easily accessible. It is often dispersed over countless channels,…

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Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

Mamba ‘22: Set a New Support Benchmark with Real AI &...

How you doin’? Absolutely thrilled to share that another power-packed release, Mamba ‘22, is out now! We’ve been working on ameliorating support experiences for quite a while, and Mamba ‘22 takes massive strides towards the same. It optimizes the workflows of customers, support engineers, and their managers. Additionally, there is a truckload of enhancements across our suite of support applications. There’s also a whole slew of other functional and cosmetic upgrades that will make the SearchUnify console a whole lot simpler…

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Colubridae ‘21: Adding Another Dimension to Usability, Intent Optimization, Chatbot Storyboarding, & More

Colubridae ‘21: Adding Another Dimension to Usability, Int...

Aaaand, we’re back! Another scintillating release, Colubridae ‘21, has just landed. ? You asked—and we delivered! There are also a few things that you didn’t really ask for, but we threw ‘em in any way! Why? Because keeping our customers happy is quite high on our to-do list. That makes delivering a splendid SearchUnify experience paramount. This release focuses on bolstering your customer and employee experience. In addition to new integrations, it improves the search experience, throws in more insightful reports,…

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Why Search Intent Matters for Enterprise Search & Its Impact on Your Relevance Equilibrium

Why Search Intent Matters for Enterprise Search & Its I...

If your organizational knowledge isn’t optimized for search intent, there’s a good chance that it might never see the light of day. I know it’s a big bolt out of the blue. But this is something that often slips under the noses and adversely impacts customer and employee experience. Before I get into the nitty-gritty, it is imperative to understand what we’re dealing with here. Let me explain. Search intent is the centerpiece for creating and delivering content that your users…

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6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

6 Online Community Trends & Lessons That’ll Spearhead...

This year brought in-person meetings and social gatherings like summits and conferences to a total standstill. As a result, virtual engagement got its moment in the sun. It paved the way for a strong surge in virtual engagement, which also found its way to online communities. FeverBee reported that community participation rose by 62%. For community managers, this is nothing less than a godsend. It is a big opportunity to fuel self-service and foster lasting relationships with customers. 2021 is going…

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3 Ingenious Apps to Stimulate Online Community Engagement in 2021

3 Ingenious Apps to Stimulate Online Community Engagement in...

Online communities are a big part of your customer’s experience. From enabling self-service to driving brand loyalty and engagement, they play a key in improving metrics like CSAT, customer retention rate, NPS, and whatnot. Both Forrester and Gartner agree that the future looks bright for self-service portals. Customers are accustomed to them, use them, and even prefer them as they’re always available with minimal waiting. So, why is it that some communities are struggling with adoption? The answer lies in the…

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8 Ways to Catapult Self-Service Efficacy with Better Findability

8 Ways to Catapult Self-Service Efficacy with Better Findabi...

As a customer, we’re past waiting on the phone to get support, aren’t we? Perhaps this is why a lot of people are turning to self-service channels to look for answers. Consequently, the traffic on the digital ‘non-voice’ channels increases significantly. Businesses understand the part self-service plays in their customer support & experience strategies. Virtual tools–including chatbots, online communities, documentation portals, and social media channels–take some load off their costly contact center. However, these mediums aren’t the silver bullet that organizations…

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Mamba ‘21: Delivering on the Promise of Augmented Intelligence with More Insights, Better UX, and Smarter Service

Mamba ‘21: Delivering on the Promise of Augmented Intellig...

2020 is slowly inching towards its end. This means it’s time for yet another enthralling release to deliver on the promise of augmented intelligence. Towards that end, we’re super pumped to announce our latest release: Mamba ‘21. This update focuses on making SearchUnify a more insightful, practical, and impact-driven platform. It packs a slew of new apps, features, & enhancements that drive up the usability quotient and bring down the time to realization. Here are some of the notable changes. 1.…

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How Sentiment Analysis Helps Brands Score Big on Customer Experience

How Sentiment Analysis Helps Brands Score Big on Customer Ex...

It’s a known fact that an effective customer experience strategy translates into lower customer churn rates along with improved CSAT scores and bottom lines. But how can firms evaluate the impact of their CX strategy? Is the experience really improving? This is where feedback kicks in. Quantitative feedback like NPS is a good indicator of brand performance. But it’s the qualitative feedback that tells how people feel about a brand. And this requires going text in the form of online reviews,…

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Turning Your Unstructured Data Cave into a Gold Mine of Insights

Turning Your Unstructured Data Cave into a Gold Mine of Insi...

Data is undoubtedly one of the most powerful and expensive commodities. Your data contains information that can offer critical insights to validate assumptions, improve decision making, and steer towards a better future. You just need to look in the right place. However, that isn’t easy. Around 90 percent of an enterprise’s data is unstructured. And it is growing at 55 to 65 percent each year. To put it simply, organizations have it in abundance. Unfortunately, many businesses lack the technological component…

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