Content Writer
Karan specializes in crafting unique and engaging content. He is a tech enthusiast, an avid reader and loves sharing knowledge about enterprise search, AI, analytics, and support optimization. He handles a variety of content from corporate blog, social media to video and technical documents.
![3 Reasons to Attend Our Webinar on Optimizing Self-Service &[...]](https://www.searchunify.com/wp-content/uploads/2019/07/3-reasons-to-attend-our-webinar-on-optimizing-self-service-support-1000x500.png)
We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. It will shed light on rising expectations from support ops and how you can leverage cognitive search to deliver better support and drive self-service. Register here. In this blog post, we’ll share three reasons why you should attend the webinar. To be honest, there are only two reasons why anyone might be interested in attending a webinar. First, the topic is relevant and you think you…
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When someone joins a new organization, they face a whole array of challenges that can bog down the excitement of a new workplace. And on top of it, there’s a tsunami of information and processes headed straight for them which can be overwhelming. We have all been there, haven’t we? There are a few things that organizations can do to make this process a lot less taxing. Some examples on top of my mind are orientation session, onboarding buddy, etc. However,…
Read More![Colubridae ’19: Taking Massive Strides Towards Appeal,[...]](https://www.searchunify.com/wp-content/uploads/2019/04/colubridae-19-taking-massive-strides-towards-appeal-v2-min-1000x500.png)
We are pleased to announce our first major release for the year – Colubridae ‘19. This update focuses on making SearchUnify more expansive, secure, insightful, and practical. Not just that, it also overhauls the complete look and feel of the console. The release brings in a slew of nifty enhancements based on periodic feedback from customers and requests from their users. Colubridae ‘19 is a potential game-changer, and we are confident that you will be pleased with all the upgrades. Some…
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So you deployed a chatbot that ticks all the right boxes. Great! Pat your back for me, will you? For the uninitiated, we wrote a blog that outlined the key considerations for choosing an omni-channel chatbot. However, that is not the end of the line in your chatbot journey. Digital shelf life is brutal. Web designs are labeled vintage in no time, web content’s lifespan is equivalent to a bot fly, and even the nifty-est of web tools are susceptible to…
Read More![Introducing Sarah – A SmartBot Straight from the Futur[...]](https://www.searchunify.com/wp-content/uploads/2018/10/chatbot-2_bloge-min-1000x500.jpg)
In conjunction with the onset of TSW Las Vegas 2018, we are proud to announce the imminent arrival of Sarah for an array of supported enterprise platforms. Sarah is an AI-powered chatbot designed for easy and quick interactions. She will be rolled out with our next release scheduled in November. But you did not hear that from me. Shush! Umm, but why Chatbot? In our discussion with several leaders from Fortune 500 companies as well as small and medium-sized enterprises, we found…
Read More![This Dreamforce, Kick-Start Your Expedition to the Realm of [...]](https://www.searchunify.com/wp-content/uploads/2018/09/Dreamforce-1000x500.png)
Digital transformation is the current talk of the support industry. And why wouldn’t it be? From reducing support costs, to improving agent efficiency, to enhancing user experience, it offers a myriad of benefits that ensure that relevance prevails. The more personalized and contextual the experience you offer across various verticals of your business, particularly support, the more prominent will be the impact on the value you deliver to customers as well as support functions. Do you know what separates the alpha…
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Let’s face it, we are living in an era where almost all information is barely an internet search away. Search engines like Google have made people accustomed to seeing relevant results almost instantly. This becomes an issue for organizations in terms of meeting customers’, employees’, and partners’ expectations around the search that the company provides. Users opine that an INCREDIBLE search engine is a must-have tool and wonder why every company doesn’t have one. As a result, organizations have started looking…
Read More![How Technical Communication is Evolving with the Digitalizat[...]](https://www.searchunify.com/wp-content/uploads/2018/08/how-technical-communication-is-evolving-v2-min.jpg)
In the good ol’ days, all technical writers had to do was collaborate with SMEs (Subject Matter Experts), format paragraph headings, and convert technical jargon into comprehensible language for the layman. Had you asked them about accessibility or user experience of their content, they might have laughed at you. They would have considered themselves lucky even if a handful of people actually went through any of the documents they ever created. But that is ancient history! Now, everything they write or…
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Recently, a lot of enterprises have started looking for more capable search engines to enhance their search capabilities. At the same time, AI-powered enterprise search, also known as cognitive search, is making a lot of ripples. A large part of this sudden surge can be credited to the core technologies it hides under the hood. It actively uses artificial intelligence (AI), machine learning, and natural language processing (NLP) to deliver stellar search experience. But what are the reasons that lead enterprises…
Read More![Real-Time Search Analytics: Your Ingredient to a Winning Bus[...]](https://www.searchunify.com/wp-content/uploads/2018/06/Real-Time-Search-Analytics-1-1000x500.jpg)
Let’s face it, every SMB and enterprise is now facing tough competition. New innovations are constantly rolling in and seem ready to take over the world. To continue making strides towards growth, you need to make smart business decisions. But how? Well, the answer lies in data. Analytics uses endless streams of data to help you make more informed decisions. However, there is a downside. Using or understanding analytics takes an awful lot of time and still not everyone gets it.…
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