Deepika Bothra

Deepika Bothra

Content Writer

Deepika is an inquisitive and a creative mind. She combines her incessant curiosity with her passion for writing, to put into words AI and search solutions. When not reading or writing, she can be found exploring the world in real.

5 Reasons Why Knowledge Management Programs Fail

5 Reasons Why Knowledge Management Programs Fail

A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.

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Understanding Hierarchical Clustering & Its Use Cases

Understanding Hierarchical Clustering & Its Use Cases

In data mining, hierarchical clustering is a way of segregating objects. Agglomerative & Divisive are the two types of clustering. Read on to know more about it.

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How SearchUnify Makes Salesforce Service Console Users’ Life Easier

How SearchUnify Makes Salesforce Service Console Users’ Life Easier

Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s unified cognitive platform. Tap into AI & ML to redefine information discovery.

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6 Chatbot Trends That’ll Take 2022 by Storm

6 Chatbot Trends That’ll Take 2022 by Storm

The emergence of conversational AI has transformed the way customers interact with brands. This blog reveals 6 chatbot trends that’ll redefine your customer service in 2022.

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5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

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The Key to Developing an Efficacious Escalation Prediction Model

The Key to Developing an Efficacious Escalation Prediction Model

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

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How Customer Expansion Strategy Catapults Business Growth

How Customer Expansion Strategy Catapults Business Growth

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

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Knowledge-First Model: The Force Majeure of Proactive Customer Support

Knowledge-First Model: The Force Majeure of Proactive Customer Support

In customer-centric times, proactive customer service is the way forward. If you are still operating on a reactive, case-first model, then this blog post is for you.

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From Reactive to Proactive: Revitalizing Your Support Org with Knowledge-First Approach

From Reactive to Proactive: Revitalizing Your Support Org with Knowledge-First Approach

Proactive support is the next-gen in customer service. Read on to know how by switching from case-first to knowledge-first, you empower your support agents to be proactive & build sustainable customer support.

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5 Razor-Sharp KCS Metrics to Streamline Agent Workflows & Prevent Burnout

5 Razor-Sharp KCS Metrics to Streamline Agent Workflows & Prevent Burnout

Leverage the best practices from knowledge centered service

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How Search Analytics Turn Your Content Strategy up to Eleven

How Search Analytics Turn Your Content Strategy up to Eleven

Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.

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8 Focus Areas for Building an Efficacious E-Learning Strategy

8 Focus Areas for Building an Efficacious E-Learning Strategy

Digitized learning is quite resource-intensive. This blog post explains how you can create a foolproof e-learning strategy & empower your teams to self-learn, thus bringing down resource requirements.

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