Deepika Bothra

Deepika Bothra

Content Writer

Deepika is an inquisitive and a creative mind. She combines her incessant curiosity with her passion for writing, to put into words AI and search solutions. When not reading or writing, she can be found exploring the world in real.

How to Leverage Semantic Search to Step up Your Customer Support Game

How to Leverage Semantic Search to Step up Your Customer Sup...

In our previous blog post, we briefed you about why implementing the algorithms of web search engines in the enterprise environment won’t work. If you missed out on it, then catch a glimpse of the same here. In this blog post, we’ll walk you through how cognitive technologies work and how they power semantic search to deliver desired results. We’ll also touch upon the revolution caused by these solutions for the support use case. Let’s get rolling. How Do Cognitive Search…

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An Introduction to Semantic Search and Its Relation to Search Relevance

An Introduction to Semantic Search and Its Relation to Searc...

In the digital era, users can type or vocalize queries in a natural, free‑text way. The expectation is that irrespective of the type and mode of interaction, the technology will understand your words; and not just your words, but your intent as well and will display relevant results accordingly. Well, this is where semantic search kicks in. Let’s take a closer look at its meaning, scope, and how it has revolutionized content discovery to enhance the overall search experience of end‑users.…

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Demystifying Metadata Management to Improve Enterprise Search Experience

Demystifying Metadata Management to Improve Enterprise Searc...

Nowadays, the expectations of online searchers are at peak because both web and ecommerce search engines have set the bar high for internet search experience. Therefore, while surfing an intranet portal as well, searchers expect instant and on top of it, relevant results. The good news is that most enterprise search engines have all the tools that are used by any of the most popular search engines to learn from transactional and historical data in order to deliver a useful page…

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7 Ways to Future-Proof Your Knowledge Management Strategy

7 Ways to Future-Proof Your Knowledge Management Strategy

Despite knowledge management being an indispensable part of business survival and growth, managers fail to implement it successfully across the entire organization. For starters, they mistake a general plan to make knowledge accessible to employees for a strategy. Secondly, they are incapable of tracing and articulating knowledge. Also, if the knowledge is recognized and recorded, turning tacit knowledge into explicit remains a challenge. By and large, a successful KM program increases productivity and goodwill of your brand whereas a failed one…

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Leverage Cognitive Search to Maximise Your SharePoint Investment

Leverage Cognitive Search to Maximise Your SharePoint Invest...

More than 190 million people across 200,000 organizations use Microsoft SharePoint for intranets, team sites and content management. Despite it being a great platform for intranets and sites, users have expressed that its search capabilities could be better. When operating within Microsoft environments, SharePoint is effective as standalone software. Otherwise, retrieving relevant results as and when needed becomes a little challenging. In this article, we’ll walk you through the top pain points reported by users with SharePoint intranet adoption and how…

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A Sneak Peek of the AI-Enabled Knowledge Management and Support Webinar

A Sneak Peek of the AI-Enabled Knowledge Management and Supp...

Knowledge management is the process of capturing, distributing, and effectively using knowledge. - Tom Davenport The Technology Services Industry Association (TSIA) defines knowledge management as the controlling of facts, lessons, or best practices learned by employees that can be captured to benefit the whole organization. Although that may sound simple and easy, implementation isn’t definitely a piece of cake. As per TSIA’s Knowledge Management Survey 2019, only 4% of the companies make it to the final strategic phase of the maturity…

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How Cognitive Search Technology Is Transforming Supply Chains

How Cognitive Search Technology Is Transforming Supply Chain...

There is no denying that distributed manufacturing has its own competitive advantages - efficient utilization of resources, fewer barriers to market entry, reduced amount of capital, and the list goes on. However, it has its downside as well. Unlike traditional manufacturing, where raw materials are brought together, assembled, and fabricated in remote centralized factories and then distributed to customers; distributed manufacturing takes place at multiple decentralized manufacturing plants in order to produce the final product somewhere nearby customers. Therefore, teams that…

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The Whys and Hows of Measuring Search Relevance

The Whys and Hows of Measuring Search Relevance

Answers to questions about almost everything are just a few clicks away in the digital world. Just access to a search engine and human knowledge is at our fingertips. However, with a plethora of engines up for sale, how to get hold of the value for money deal? Evaluate the amount of improvement that a new search engine brings in and voila! But, quantifying the quality of search still remains a mystery for a lot of people out there. To help…

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How AI-Powered Community Bots Redefine User Engagement

How AI-Powered Community Bots Redefine User Engagement

To see their online community continue to flourish, community managers have to keep fueling the user engagement. One of the many ways they ensure engagement is by continuously monitoring and responding to discussion threads. Failing to do so makes members start feeling neglected and disconnected; the brand-consumer relationship suffers. As a community grows, it requires more effort and headcount to fuel engagement and manage it. Let’s see how community bots fill in for the additional headcount and continue to engage users…

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How AI And Cognitive Technologies Enhance Community Engagement

How AI And Cognitive Technologies Enhance Community Engageme...

The value of an online community is directly proportional to its engagement level. However, connecting and engaging people is often easier said than done. Varying degree of subject matter specialization, language differences, and different geographical zones altogether serve as an impediment to building a hyper-engaged community. This is where cognitive technology comes into the picture. Let’s see how it helps to fuel engagement in your online community while making the members feel acknowledged and valued. 1. Unify Data to Extract Relevant…

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Whitepaper

When Customer Service Goes Remote

Elevating CX with a Future Proof AI-Dream Team

Whitepaper

When Customer Service Goes Remote

Elevating CX with a Future Proof AI-Dream Team