Alish Gill

Alish Gill

Content Writer

Alish is a tech newb, an AI enthusiast, and a passionate writer. She primarily writes about AI products. She has combined a bachelor’s degree in engineering with her love for writing into a fascinating career at SearchUnify. When not reading or writing, she can be found chatting with bots.

How to Scale Your Customer Success Function with Cognitive Technology

How to Scale Your Customer Success Function with Cognitive Technology

Is cognitive technology the answer to scaling customer success function efficiently? If so, how? This crisp blog post answers this and many more questions about what’s next in CS.

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How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

How Cognitive Search Platforms Have Become Indispensable Across Enterprise Teams

Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.

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Grazitti Interactive’s SearchUnify Named a Strong Performer in The Forrester Wave™: Cognitive Search, Q3 2021

Grazitti Interactive’s SearchUnify Named a Strong Performer in The Forrester Wave™: Cognitive Search, Q3 2021

Forrester evaluated the 13 most significant cognitive search vendors and named Grazitti Interactive’s SearchUnify a “Strong Performer” in its latest report. See what we believe makes us unique!

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How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!

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How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

The secret to successful chatbot conversations, at scale, are dynamic decision tree structures. Don’t know what they are? Read this blog post to find out all about them!

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6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

6 Fascinating Ways to Align Support & Product Teams for an Optimized Product Roadmap

The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.

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4 Shackles that Hold Back a Successful Proactive Support Model

4 Shackles that Hold Back a Successful Proactive Support Model

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

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How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.

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Leveraging AI Bots to Supercharge Your Agent Productivity & Prevent Burnout

Leveraging AI Bots to Supercharge Your Agent Productivity & Prevent Burnout

Agent assist or AI bots lend support agents a helping hand to juggle multiple tasks. This prevents agent burnout and propels effective support. Read this post to know how.

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How To Hot-Wire Your Enterprise Search Engine with Content Lifecycle Management

How To Hot-Wire Your Enterprise Search Engine with Content Lifecycle Management

Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:

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How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

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How Semantic Annotations Can Help Improve Findability of Your Content

How Semantic Annotations Can Help Improve Findability of Your Content

If customers & employees can’t find enterprise-wide content with ease, it’s as good as nothing. This blog post elucidates the role of semantic annotation in content findability.

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