Alish Gill

Alish Gill

Content Writer

Alish is a tech newb, an AI enthusiast, and a passionate writer. She primarily writes about AI products. She has combined a bachelor’s degree in engineering with her love for writing into a fascinating career at SearchUnify. When not reading or writing, she can be found chatting with bots.

5 Pragmatic Ways to Ensure Successful KCS Implementation

5 Pragmatic Ways to Ensure Successful KCS Implementation

Knowledge is power. This is especially true when it comes to the support and services world. That’s why many firms have embraced KCS. Knowledge-centered support (KCS) is a well-known concept of collecting, organizing, and using knowledge for improving customer service. Even after adopting this approach, only a handful of firms are actually able to sustain KCS. In this blog post, we shift our focus to the Evolve loop. It helps support leaders to determine the performance of support content (KB articles…

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Why Customers Are Not Adopting Your LMS and What You Can Do

Why Customers Are Not Adopting Your LMS and What You Can Do

Let me run you through a hypothetical scenario. If it sounds not so hypothetical to you, this blog post is definitely for you. Dave and Judy are friends and work in the same organization but different projects. They go out for a quick lunch break at a nearby restaurant. After chit-chatting for a while, they inevitably end up talking about work. Judy: I am so frustrated lately. We have replaced our support community software. Thanks to the vast user base, customer…

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6 Unique Ways Cognitive Search Powers Frictionless B2B E-Commerce Experience

6 Unique Ways Cognitive Search Powers Frictionless B2B E-Com...

The ‘new normal’ has every industry engulfed in clouds of uncertainty. Has it altered the B2B e-commerce landscape? Hmmm, let’s see... B2B Buyers, on being asked, If it’s appropriate to market products and services to them right now: The most important thing they’d like to know from their B2B technology & service providers right now: If their company is considering any B2B purchases at this time: LeadMD opines that B2B clients are a tad frustrated with the mention of COVID-19 but…

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Why You Need to Add Real-Time Search Analytics to Your Customer Service Strategy

Why You Need to Add Real-Time Search Analytics to Your Custo...

Shep Hyken advocates that your customers want a boring customer service experience. Yes, you read it right. But this statement should not be confused with providing average service. Customers want consistent, personalized service from a brand that they can trust, and they want to keep having that. The key is–knowing your customers and being able to anticipate what they want. And this happens when you have a 360° view of their digital footprints. But how can you empower each customer service…

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5 Go-to Strategies to Invigorate Your Online Community

5 Go-to Strategies to Invigorate Your Online Community

Everybody seems to be jumping on the community bandwagon. Having an online community, undoubtedly, has numerous benefits for your company–reduced customer support cost, more brand exposure & credibility, and customer insights. But to turn your online community from a nice-to-have website to a strategic advantage requires a lot of blood, sweat, and tears. Lana Lee, a Senior Community Strategist at Zuora, connected with community veteran John Summers for a quick podcast where she revealed five tips that worked for her and…

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6 Merchandising Ideas For Driving Conversions on Your E-Commerce Site

6 Merchandising Ideas For Driving Conversions on Your E-Comm...

E-commerce space is brimming with companies, but most of them fail to stay ahead of the curve in terms of conversions and driving sales. If 76 out of every 100 visitors end up abandoning their cart, there is something that’s not adding up. Having the basics down might attract shoppers on your e-store but they convert, repeat shop, and become advocates of your brand only when they have an unforgettable shopping experience. The good news is you can build it with…

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Exploiting Knowledge Graphs to Boost Enterprise Search Relevance

Exploiting Knowledge Graphs to Boost Enterprise Search Relev...

Tech giants have exploited big data to give birth to Siri and Alexa, a form of AI that surprises us every time we use it because it gets better every time. These AI apps are powered by well-built ‘knowledge graphs’ that help them provide relevant responses to users. Is it possible for companies to create similar experiences in organizations? Can you build your own knowledge graph to drive users closer to relevant results? Are the so-called knowledge graphs the next big…

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8 Key Considerations for Enterprise Search Security

8 Key Considerations for Enterprise Search Security

According to a recent study, a hacking attack occurs every 39 seconds. This puts businesses in a vulnerable spot. One loose end and things could go south even before you know it. When it comes to enterprise search, where the underlying principle is to make more information easily accessible, data security becomes quite the challenge. The bigger the index, the more are the chances of sensitive information getting leaked. Here are 8 things you should consider for your enterprise search security…

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How To Create An Engaging & Effective Employee Training Program

How To Create An Engaging & Effective Employee Training...

Not having an effective learning & development (L&D) program can be a major pitfall for any firm. Companies realize it when they have to scramble for a replacement every time an executive declares to quit. This type of reactive succession planning can disrupt business outcomes. That's unfortunate given the fact that the position could've been closed internally with proper training. It has damaging effects on the workforce as well. Employee demotivation kicks in when their career growth expectations are unmet, ultimately…

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Transforming Your Hiring Process With Cognitive Technology

Transforming Your Hiring Process With Cognitive Technology

Research says that recruiters spend over 60% of their time trying to find the right candidates. Apart from that, they also have to juggle job requisitions, job postings, identify passive candidates, manage applications, etc. That's a lot of ground to cover, isn't it? Wouldn’t it be great if technology could take some weight off their shoulders? Enter, cognitive search. It not only automates tedious, manual processes but also empowers your recruitment team to make smart, cost-effective, and data-driven decisions. In fact,…

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Whitepaper

When Customer Service Goes Remote

Elevating CX with a Future Proof AI-Dream Team

Whitepaper

When Customer Service Goes Remote

Elevating CX with a Future Proof AI-Dream Team