Content Writer
Alish is a tech newb, an AI enthusiast, and a passionate writer. She primarily writes about AI products. She has combined a bachelor’s degree in engineering with her love for writing into a fascinating career at SearchUnify. When not reading or writing, she can be found chatting with bots.
The threat of cyberattacks and data breaches has become prevalent. This blog post covers 8 search security considerations that will help you keep cyber attackers at bay.
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Is cognitive technology the answer to scaling customer success function efficiently? If so, how? This crisp blog post answers this and many more questions about what’s next in CS.
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Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.
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Forrester recognized Grazitti Interactive’s SearchUnify as a “Strong Performer” in Cognitive Search, Q3 2021. See what we believe makes us unique!
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Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!
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The secret to successful chatbot conversations, at scale, are dynamic decision tree structures. Don’t know what they are? Read this blog post to find out all about them!
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The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.
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Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.
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Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.
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Agent assist or AI bots lend support agents a helping hand to juggle multiple tasks. This prevents agent burnout and propels effective support. Read this post to know how.
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Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:
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Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.
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