Content Writer
Alish is a tech newb, an AI enthusiast, and a passionate writer. She primarily writes about AI products. She has combined a bachelor’s degree in engineering with her love for writing into a fascinating career at SearchUnify. When not reading or writing, she can be found chatting with bots.
The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.
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Businesses often struggle to evaluate their self-service channels. But how do you fix that? With the help of these crucial self-service metrics explained in this blog.
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Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.
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Rich snippets are important for creating a superior user search experience. This blog post explains key prerequisites for them to work for your enterprise search.
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Microsoft Dynamics 365 is one of the most widely used business application platforms. Read this blog to know how cognitive search can amplify its capabilities.
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Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.
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Not getting the desired results from your KCS initiatives? Here are 5 surefire ways to get the most out of your KM program.
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Get your LMS content discovered and adopted with cognitive search. Read this blog post to know more.
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The future of B2B e-commerce is powered by cognitive search. Read this blog post to know how it drives conversions and CSAT scores.
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Real-time search analytics can help you provide an unforgettable customer service experience. Read this blog post to know more.
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Redefine your online community experience with these tips and tricks by Zuora’s community strategist. Read this blog post to know more.
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Attract, convert, and turn your customers into brand advocates with your merchandising strategy. Read this blog post to know more.
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