SearchUnify to Attend TSW Las Vegas 2019 and Lead a Session on Supercharging Customer Self-Service & Support

Sunnyvale, CA | October 01, 2019 – SearchUnify today announced its participation in TSW Las Vegas 2019 being held from October 21-23, 2019 at ARIA Resort & Casino in Las Vegas, Nevada.

They will also be leading an informative session with Kronos Incorporated, a leading provider of WFM & HCM cloud solutions, “Winning with Cognitive Search: The Kronos Digital Transformation Journey.” It is scheduled for October 22, 2019 at 10 AM.

The joint session will be delivered by Vishal Sharma, CTO – SearchUnify, and Leo Daley, Director, Community – Kronos Inc. They’ll talk about transforming customer self-service experience and customer support leveraging AI and cognitive search. They will demonstrate the same with Kronos as an example of a company that improved CSAT by delivering a more personalized and relevant experience for its community users.

As a silver sponsor of the biannual event, SearchUnify will also be exhibiting its solution at Booth 20 to help visitors jumpstart their customer support and self-service journey, by making every digital interaction count.

“We’re all agog, and I’m sure business executives would be equally thrilled when they find out what we have to offer to digitally transform their enterprise,” said Vishal Sharma, the CTO of SearchUnify. “We aim at enabling organizations to build sound support systems that delight customers at every touchpoint with relevant and personalized responses,” he added.

The CEO of SearchUnify, Alok Ramsisaria stated, “We have been an active part of TSW over the past couple of years and are looking forward to our presence at the latest iteration of the event. The user conference gives us a platform for sharing knowledge and learning from an array of insightful sessions.”

About TSW Las Vegas 2019

Technology & Services World (TSW), presented by TSIA, is an international conference scheduled on October 21-23, 2019 in Las Vegas. It brings together top support professionals from around the world eager to learn about the trends emerging at the intersection of technology and services. The event is a great opportunity to learn from industry experts with over 130 breakout sessions on a wide variety of topics around customer success, education services, sales expansion, field services, managed services, professional services, service revenue generation, support services, social/technology, and analytics.

About SearchUnify

SearchUnify is a unified cognitive search platform. Its AI-powered search technology offers everything you need to enable successful self-service and more. It provides highly relevant and personalized search results for customer support channels, and its chatbot, Sarah. It indexes disparate content repositories and provides advanced insights into user search behavior, content usability, and content gaps – all while self-learning to personalize and keep responses within context.

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