SearchUnify Announces Mamba ‘20 to Help Accelerate Digital Transformation for Self-Service & Support

SearchUnify’s latest release brings to you key upgrades in analytics, UI and its chatbot application, and introduces new connectors for Docebo, Slack, Vimeo and Tableau. Salesforce users are in for a pleasant surprise!

Sunnyvale, CA | October 24, 2019 – SearchUnify, a recognized cognitive search platform, announced the general availability of its latest release – Mamba ‘20 – from October 31, 2019.

“Our goal is to help enterprises accelerate digital transformation with search as the centerpiece. Mamba‘ 20 ushers in a gamut of features & enhancements that help every single team or individual interacting with your self-service or support portals to get value from AI. Your support teams will now be able to leverage best-in-class case clustering to solve issues faster, machine learning will power a whole new level of personalized user experience and the admins will be able to get actionable insights faster with an NLG manager that deciphers reports in real-time.” says Vishal Sharma, CTO of SearchUnify.

“We’ve rolled out Mamba ‘20 so that our customers can maximize business value from their investment,” said Alok Ramsisaria, CEO of SearchUnify. He continued, “Organizations are under a lot of pressure to innovate. There is an increasing demand for tailored experiences from customers and employees alike. And with Mamba ‘20, achieving that has become simple.”

Some of the key highlights of the release are:

1. New Supported Platforms

As mentioned earlier, Mamba ‘20 adds support for more platforms. It introduces Docebo & Vimeo as content sources along with making Slack & Docebo implementation-friendly.

2. Souped-Up Insights Engine

The engine now extracts and analyzes more data than before. This includes new reports, the ability to fine-tune some existing reports, and chatbot analytics reports.

3. AI-Fueled Features

The release adds a bucketload of intelligent features like NLP Manager, dedicated spaces to decipher reports and suggest the best course, tuning preview, etc.

4. Overhauled UI

Customers can customize the interface according to their needs. For the admins, the release brings forward a brand new dashboard, facet manager, and chatbot theme editor.

5. Elevated Salesforce Experience

Mamba ‘20 helps to make the most of your Salesforce org with a number of handy changes like a hand-off connector, turbo crawl, access control override, etc.

6. Smarter Chatbots

The new release elevates the experience of using AI-powered chatbots which are customizable – admins can customize the chatbot themes, better trainable – training them is a lot easier and quicker now, and better monitored – admins can view real-time analytics reports of chatbot interactions.

About SearchUnify

SearchUnify is a cognitive search solution that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps. Its AI powers relevant and personalized search results for customer support and self-service. It indexes disparate content repositories and provides advanced insights into user search behavior, content usability, and content gaps – all the while self-learning to personalize and keep responses within context.

Media Contact
Ajay Paul Singh
+1 650 (603) 0902
+91 9871380069

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Execs In The Know

Double Win: Transforming Customer and Employee Experience With AI

Execs In The Know

Double Win: Transforming Customer and Employee Experience With AI