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Meet us at World Summit AI 2025Re-imagining Customer Support
with Agentic AI
December
09-10, 2025
Doha Exhibition &
Convention Center, Qatar
KCS Aligned Vendor Series
Foundations for Achieving AI-Driven
Support & Knowledge Excellence
December 09, 2025
09:00 AM PST
SPEAKERS
Michelle Stumpf
KCS Certified Trainer & Head
of Knowledge ManagementCelonis
Brian Corcoran
KCS Certified Practitioner &
Global Support EvangelistSearchUnify
Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology Excellence
The State-of-the-Art of Support Websites is Changing Rapidly
Learn how AI-driven design and self-service tools are transforming support portals
Community Trends to Keep on Your Radar for 2024 & Beyond
Explore key trends shaping online communities and member engagement in 2024 and beyond
How Enterprise Search Boosts Self-Service
Learn how intelligent search reduces ticket volume and empowers users to self-serve
The Complete Guide to Enterprise Search
Discover the world of enterprise search with our comprehensive guide. Learn its types, benefits, challenges, and how to …
Your Go-To Guide to Assessing & Quantifying Enterprise Search Success
Learn key metrics and methods to evaluate the ROI of your search investments
Self-Service Rules… Most of the Time
Understand when self-service works—and when human support is still essential
Driving Self-Service with Search Insights & Augmented Intelligence
See how analytics and AI-powered insights empower proactive self-service delivery
Mastering the Art of Building Successful Customer Communities
Explore tips to foster engagement, drive retention, and grow brand loyalty
5 Common Myths About Brand Communities—Busted!
Debunk widespread misconceptions and uncover the real value of online communities
SearchUnify + Insided: A Winning Formula to Ace Customer Success
Explore how this integration drives engagement, deflection & stronger communities
5 Trends That Will Shape Customer Experience in 2023
Explore evolving CX priorities, from personalization to predictive support
Elevating Your Community with AI: Top 5 Trends for 2023 & Beyond
Explore how AI is enhancing engagement, personalization & moderation in communities
Begin your AI Transformation
Discover More Resources
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