Here’s how SearchUnify’s cognitive platform and applications augment your role
Drive and measure the success of your self-service and knowledge centered support initiativesLearn More
Improve customer retention by predicting customer needs and proactively helping them
Fuel community engagement and drive self-service success with AI-powered apps for your communityLearn More
Identify and fill content gaps. Measure and improve knowledge discovery and findabilityLearn More
Solve more customer queries in less time. Quickly access all case resolving content and insights right inside service consoleLearn More
Here’s why some of your peers and industry leaders recommend SearchUnify
Learn what Forrester says about SearchUnify in The Forrester Wave™ for Cognitive Search, 2019.
Here’s how SearchUnify helps you find the holy grail of customer service
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Leverage AI-powered apps built on a scalable unified cognitive search platform
Elevate community engagement with an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful, sentiment adaptive responses 24*7Learn More
Streamline service delivery with a proactive ticket analysis system for real-time insights into case sentiment and probability of escalation to drive first contact resolutionLearn More
Revolutionize support knowledge creation and discovery with a KCS v6 aligned cognitive application for improved support documentation and unparalleled support turnaroundsLearn More
Keep abreast of the latest & best practices in customer support
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!