Founder and President,
New Idea Engineering, Inc.
CTO,
SearchUnify
Enhance deflection, boost CSAT and take better decisions with AI that does it all
Help customers and agents to help themselves with AI-powered algorithms that map query context to deliver personalized and relevant search results, thus boosting CSAT.
Interact with your customers on a more relatable platform with chatbots that are built on the same intelligence as your search engine.
Take proactive decisions with insights into customer journey and knowledge utilisation across your self-service and support portals.
Boost case deflection on your communities by leveraging AI to recommend the right content to your users at the right time.
Reimagine the service experience with AI that bridges silos. Leverage search relevance to inform positioning of results across platforms. Articles that are most often used by support agents to resolve issues will rank higher on self-help portals. On the other hand, the results that a user clicks on will inform ranking of the results for similar queries inside the support console.
Born out of a company that has a long history of improving support outcomes for hundreds of customers, our team understands self-service and support better than any other search vendor.
Security of your data is our priority. Partner with a single-tenant solution that gives you the ability to store data on cloud, hybrid and on-premise.
Scale without fear of added costs. Feel the difference with a simple pricing model - no extra costs per connector, user-level analytics or reports.
We're proud that the buck stops with us. No need to pay extra to implementation partners. All custom requirements met in-house to ensure a hassle free deployment.
Go live within a week by leveraging pre-built connectors and easy-to-implement SDK that make deployments easier and faster.
Extend the product outside of the core implementation with universal APIs to take your engines’ intelligence anywhere across the enterprise.
Make cognitive search work for your self-service and support teams. Watch this webinar to learn about key pre & post implementation considerations.
Tune into our podcast and hear Vishal Sharma, CTO, SearchUnify shed light on the new challenges of support leaders and the role of technology in helping them achieve their goals.
A comprehensive guide on what enterprise search relevance is, why it is important, and how to improve it to build competitive differentiation.
