AI-Driven Enterprise Search & Analytics

Modern Support Technology for Every Support Profile

Here’s how SearchUnify’s cognitive platform and applications augment your role

For Support Leaders

Drive and measure the success of your self-service and knowledge centered support initiatives

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For Customer Success Managers

Improve customer retention by predicting customer needs and proactively helping them

For Community Managers

Fuel community engagement and drive self-service success with AI-powered apps for your community

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For Knowledge Workers

Identify and fill content gaps. Measure and improve knowledge discovery and findability

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For Customer Service Agents

Solve more customer queries in less time. Quickly access all case resolving content and insights right inside service console

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What Makes SearchUnify A Leader in Modern Support Technology

Here’s why some of your peers and industry leaders recommend SearchUnify

Best of Breed Apps

"Go with Best of Breed chatbot providers like SearchUnify... "

TSIA

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A Powerful <span>Analytics and Insights</span> Engine

A Powerful Analytics and Insights Engine

"As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard."

Lana Lee - Zuora

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<span>Futuristic Technology</span> to Meet Modern Expectations

Futuristic Technology to Meet Modern Expectations

"SearchUnify meets the modern expectations of a unified knowledge experience."

Leslie Cox - Cohesity

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Recommended by TSIA. Recognized by Forrester

Learn what Forrester says about SearchUnify in The Forrester Wave^™ for Cognitive Search, 2019.

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Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.

Here’s how SearchUnify helps you find the holy grail of customer service

Drive Self-Service Success

Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.

Decrease Average Handle Time

Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.

Augment Support Efficiency

Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.

Increase First Call Resolution

Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.

Drive Knowledge-Centered Support

Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.

Maximize Your Customer Service ROI

Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.