Deliver relevant and personalized search results with cross-platform enterprise search powered by Artificial Intelligence algorithms derived from end-user behavior.
Empower your customers, employees and partners with knowledge from your website, CMS, CRM, Community, Knowledge base, and other platforms.
Understand when, where, and what your users are searching. Measure the quality of search results and do a detailed content gap analysis.
Get insights from users for feature enhancements and areas of improvement for products.
Get your unstructured information categorized, structured, and accessible regardless of the source it’s residing in.
Drive content engagement by manually boosting results for the most relevant content pieces to increase their ranking in the search results.
Subscribe and view reports for search queries across different regions, top conversions, queries driving minimal search results, content usage, and performance.
Empower your support engineers with the most relevant responses while keeping the human factor in customer interactions - increasing efficiency and satisfaction.
Securely integrate sites, Communities (Salesforce ®, Lithium, Jive, SharePoint), CMS (Drupal, WordPress), Content Solutions (MadCap, MindTouch), and Support (Service Cloud, Zendesk).
Bring the power of enterprise search to your community or site and drive higher engagement, case deflection and self-service success.
Improve case deflection and succeed at self-service (in Salesforce Lightning Communities and Service Cloud) with easy access to information across your distributed sources, quick suggestions to resolve each query efficiently.
Instantly index case-resolving content from enterprise platforms without leaving Dynamics 365. Streamline support with relevant recommendations related to each issue and proactively fill content gaps by leveraging rich insights into user search behavior.
Improve user engagement and experience on your sites, help portals by serving the most relevant information to your customers and prospects throughout their journey.
Take your MadCap site search to the next level with advanced enterprise search. Automatically structure your MadCap content and make it easily accessible to users on your site as well as support center.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.