SearchUnify's Agent Helper
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
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Here’s how SearchUnify's unified cognitive platform and applications augment your role
Drive and measure the success of your self-service and knowledge centered support initiatives
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Improve customer retention by predicting customer needs and proactively helping them
Fuel community engagement and drive self-service success with AI-powered apps for your community
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Identify and fill content gaps. Measure and improve knowledge discovery and findability
Learn MoreSolve more customer queries in less time. Quickly access all case resolving content and insights right inside service console
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Here’s why some of your peers and industry leaders recommend SearchUnify
"As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard."
Lana Lee - Zuora
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"SearchUnify meets the modern expectations of a unified knowledge experience."
Leslie Cox - Cohesity
Learn MoreLearn what Forrester says about SearchUnify in The Forrester Wave™ for Cognitive Search, 2019.
Here’s how SearchUnify helps you find the holy grail of customer service
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Leverage AI-powered apps built on a scalable unified cognitive search platform
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
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Keep abreast of the latest & best practices in customer support
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
