Cognitive Search
Rich Insights
- Search, Analyze and Organize Information
- Across Multiple Sites and Platforms
Relevance
Personified
- Quicker Resolution of Common Queries
- Reduced Dependance on Support Agents
- Automated Case Classification and Routing
3X faster set up
native search clients
100% secure
single tenant architecture
Transform data to insights
using powerful analytics
Why SearchUnify?
Key Features Of SearchUnify
Channel for Product Insights
Get insights from users for feature enhancements and areas of improvement for products.
Auto Classification
Get your unstructured information categorized, structured, and accessible regardless of the source it’s residing in.
Result Optimization
Drive content engagement by manually boosting results for the most relevant content pieces to increase their ranking in the search results.
Intelligent Search Reporting
Subscribe and view reports for search queries across different regions, top conversions, queries driving minimal search results, content usage, and performance.
BOT Substitute Technology
Empower your support engineers with the most relevant responses while keeping the human factor in customer interactions - increasing efficiency and satisfaction.
Out of the Box Integration
Securely integrate sites, Communities (Salesforce ®, Lithium, Jive, SharePoint), CMS (Drupal, WordPress), Content Solutions (MadCap, MindTouch), and Support (Service Cloud, Zendesk).
Integrated Solutions for SearchUnify
Bring the power of enterprise search to your community or site and drive higher engagement, case deflection and self-service success.
For SalesforceTM
Improve case deflection and succeed at self-service (in Salesforce Lightning Communities and Service Cloud) with easy access to information across your distributed sources, quick suggestions to resolve each query efficiently.
For Dynamics 365
Instantly index case-resolving content from enterprise platforms without leaving Dynamics 365. Streamline support with relevant recommendations related to each issue and proactively fill content gaps by leveraging rich insights into user search behavior.
For Lithium
Create engagement on your community and empower users by providing context based recommendations for their questions. Improve community success by making enablement content readily accessible.
For Sites
Improve user engagement and experience on your sites, help portals by serving the most relevant information to your customers and prospects throughout their journey.
For MadCap Flare
Take your MadCap site search to the next level with advanced enterprise search. Automatically structure your MadCap content and make it easily accessible to users on your site as well as support center.
For Google Search Appliance Migration
Upgrade your legacy search solution to an AI-driven alternative that understands the searcher’s intent and delivers results based on the context of the search. Ensure a seamless transition.
Our Customers love us
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.
Some of our customers
Experience SearchUnify
SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.
Our Industry Partners
How Zuora Drives Self-Service on its Community with SearchUnify
On-Demand Session
Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support
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SearchUnify gets bigger & better
Mamba, our latest & greatest release till date is out now. It brings in whole slew of improvements including
- SmartBots - AI-powered chatbots
- OOTB support for 6 new sources
- 3 more search clients