3X faster set up
native search clients

100% secure
single tenant architecture

Transform data to insights
using powerful analytics

Why SearchUnify?

Artificial Intelligence Driven Search

Deliver relevant and personalized search results with cross-platform enterprise search powered by Artificial Intelligence algorithms derived from end-user behavior.

Drive Self-Service Support

Empower your customers, employees and partners with knowledge from your website, CMS, CRM, Community, Knowledge base, and other platforms.

Get Content Performance Insights

Understand when, where, and what your users are searching. Measure the quality of search results and do a detailed content gap analysis.

One Search, Infinite Scope

Key Features Of SearchUnify

Channel for Product Insights

Get insights from users for feature enhancements and areas of improvement for products.

Auto Classification

Get your unstructured information categorized, structured, and accessible regardless of the source it’s residing in.

Result Optimization

Drive content engagement by manually boosting results for the most relevant content pieces to increase their ranking in the search results.

Intelligent Search Reporting

Subscribe and view reports for search queries across different regions, top conversions, queries driving minimal search results, content usage, and performance.

BOT Substitute Technology

Empower your support engineers with the most relevant responses while keeping the human factor in customer interactions - increasing efficiency and satisfaction.

Out of the Box Integration

Securely integrate sites, Communities (Salesforce ®, Lithium, Jive, SharePoint), CMS (Drupal, WordPress), Content Solutions (MadCap, MindTouch), and Support (Service Cloud, Zendesk).

Integrated Solutions for SearchUnify

Bring the power of enterprise search to your community or site and drive higher engagement, case deflection and self-service success.

For SalesforceTM

Improve case deflection and succeed at self-service (in Salesforce Lightning Communities and Service Cloud) with easy access to information across your distributed sources, quick suggestions to resolve each query efficiently.

For Jive Community

Scale information reach of your Jive community and enhance self-help by providing relevant recommendations for user queries. Enhance case deflection by making relevant content readily accessible.

For Lithium

Create engagement on your community and empower users by providing context based recommendations for their questions. Improve community success by making enablement content readily accessible.

lithium

For Sites

Improve user engagement and experience on your sites, help portals by serving the most relevant information to your customers and prospects throughout their journey.

For MadCap Flare

Take your MadCap site search to the next level with advanced enterprise search. Automatically structure your MadCap content and make it easily accessible to users on your site as well as support center.

For Google Search Appliance Migration

Upgrade your legacy search solution to an AI-driven alternative that understands the searcher’s intent and delivers results based on the context of the search. Ensure a seamless transition.

google enterprise

Our Customers love us

  For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

  As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

  The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity

Some of our customers

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

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