SearchUnify's Agent Helper
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
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No More Tier Fear: Catapulting Intelligent Swarming with Cognitive Technology
Thursday
28.07.2022
11:00 AM
PST
Our Speakers
Beth Coleman
Founder and Certified KCS®v6 and Intelligent Swarming Trainer
CATALYNK
Brian Corcoran
Certified KCS Practitioner and
Regional Sales Manager
SearchUnify
Summer 2022
SearchUnify Named Leader in G2's Grid® Report for Enterprise Search Software
Nine Quarters in a Row!
Know MoreCognitive Search Technology for Every Enterprise Team
Here's how SearchUnify's unified cognitive platform and applications augment your role
What Makes SearchUnify A Leader in Modern Support Technology
Here’s why some of your peers and industry leaders recommend SearchUnify
A Powerful Analytics and Insights Engine
"As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard."
Lana Lee - Zuora
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Futuristic Technology to Meet Modern Expectations
"SearchUnify meets the modern expectations of a unified knowledge experience."
Leslie Cox - Cohesity
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Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.
Here’s how SearchUnify helps you find the holy grail of customer service
Drive Self-Service
Success
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Decrease Average
Handle Time
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Augment Support
Efficiency
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Increase First
Call Resolution
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Drive Knowledge-Centered
Support
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Maximize Your
Customer Service ROI
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
A Unified Cognitive Platform to Transform Your Support Ecosystem
Some of Our Customers
Your Arsenal of Futuristic Support Applications
Leverage AI-powered apps built on a scalable unified cognitive search platform
Learn more about SearchUnify's Next-Gen Applications
Recommended by TSIA. Recognized by Forrester
Learn what Forrester says about SearchUnify in The Forrester Wave™ for Cognitive Search, Q3 2021.
Our Partners
Here's What the Best in Business Have to Say About SearchUnify
Embark on the Journey of Next-Gen Customer Support and Experience
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
Key Recognitions
Solutions
Company
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