Short Articles

Solving the ‘Findability’ Problem in Knowledge Bases With Enterprise Search

Solving the ‘Findability’ Problem in Knowledge Bases With Enterprise Search

February 10, 2025

Struggling to find critical knowledge within your enterprise? Discover how enterprise search transforms knowledge management, enhances productivity, and unifies information retrieval for seamless access to the right knowledge at the right time.

AI Disruption Alert How Open-Weight Models Are Reshaping Enterprise Search

AI Disruption Alert How Open-Weight Models Are Reshaping Enterprise Search

February 7, 2025

Explore how open-weight AI models like DeepSeek R1 impact enterprise search, offering cost-efficient solutions with new opportunities and challenges.

What Happens to Your Support Agents & Metrics When You Switch to Knowledge Management?

What Happens to Your Support Agents & Metrics When You Switch to Knowledge Management?

February 5, 2025

Explore the significant improvements in agent performance, support metrics, and cost efficiency when transitioning to a knowledge management system. Learn how SearchUnify Knowbler can revolutionize your support organization.

Building Trust with AI: Ensuring Alignment and Accuracy in Customer Support

Building Trust with AI: Ensuring Alignment and Accuracy in Customer Support

February 4, 2025

Discover actionable strategies to build trust in AI for customer support by addressing hallucinations, misalignment, and transparency challenges.

Can AI Chatbots Replace Human Agents?

Can AI Chatbots Replace Human Agents?

February 3, 2025

AI chatbots are transforming customer support, but can they fully replace human agents? Discover where AI shines, where humans excel, and why the future lies in AI-human collaboration.

Why Search Relevance is a Game Changer for Your Business?

Why Search Relevance is a Game Changer for Your Business?

January 29, 2025

Poor search relevance leads to lost productivity, frustrated customers, and missed opportunities. Learn how relevant search boosts efficiency, decision-making, and revenue.

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