Transform Quality Knowledge into Intelligent Experiences with Agentic AI
November17-20, 2025
JW Marriott,Washington D.C
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology
Excellence
4 Ways Real-Time Insights Improve Customer Service
Leverage smart apps to boost responsiveness and service quality
Cognitive Tech for Faster Agent Onboarding
Speed up the onboarding process and boost efficiency with cognitive technology
4 Smart Practices to Reduce Escalations & Support Costs
Discover proactive strategies to control ticket volume and improve ROI
How KCS Reduces Time-to-Value, Onboarding Time & Customer Effort
Speed up value delivery with streamlined knowledge practices
Zendesk + SearchUnify: A Duo for Elevated Support Outcomes
Discover how this integration transforms CX and agent productivity
Major Roadblocks to Chatbot Success and How to Solve Them
Tackle key challenges faced by AI chatbots and learn ways to improve their performance.
5 Customer Service Trends for 2021
Explore key support innovations shaping CX strategies this year and beyond.
6 Innovative Apps to Power Up Support in 2021
Discover tools that optimize productivity, elevate CX, and justify your support budget
3 Ingenious Apps to Boost Community Engagement
Learn how these tools drive vibrant conversations and deeper community participation
Modernize Your Support Strategy with AI
Learn how cognitive tech upgrades your support delivery and long-term CX
5 Pillars of Customer Service for Business Resilience
Discover key strategies to build a modern, future-ready support experience
Why Escalation Prediction Is a Support Game-Changer
Learn how predicting escalations early improves CX and agent efficiency
Begin your AI Transformation
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