A powerful search solution on a self-help portal acts like a personal assistant for customer support managers, helping them provide exhilarating self-service experience along with improving case deflection.
This infographic talks about your challenges as a Customer Support manager and how you can overcome these with the help of an AI-driven enterprise search solution. Empower your service engineers and self-help portal users with the information they need in a split second, enabling them to solve their queries in the best way possible.
Check the infographic to know how you can reduce support costs while improving your CSAT to become a self-service hero.
As a customer support manager, Ivanka struggles to improve case deflection and reduce case-resolving time of her team, which leads to higher support cost.
In this infographic, you will learn how customer support managers like Ivanka are using enterprise search to power their self-help support portals built in Salesforce Service Cloud or Zendesk to overcome these challenges.
Learn more about SearchUnify, an AI-driven enterprise search solution that significantly boosts employee productivity, and helps you achieve up to 40% improvement in case deflection and 20% increase in CSAT.