SearchUnify for
Zendesk Support

Leverage AI within your Zendesk Support Console to reduce case resolution time, tune search results for relevance and enhance search experience for your customers

SearchUnify for <br>Zendesk Support

Accelerate Ticket Resolution and Enhance Agent Productivity

SearchUnify empowers agents to fasten ticket resolution by leveraging AI. It fetches data from multiple sources within the enterprise and increases support efficiency

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Integrate Multiple Information Sources at One Place

SearchUnify integrates all your content sources with your Zendesk Support console. This enables your support agents to access content (wherever it resides) from the Zendesk console, hence reducing response time.

Integrate Multiple Information Sources at One Place
'Tune' it for Speed & Relevance

'Tune' it for Speed & Relevance

SearchUnify is equipped with AI-powered search algorithms that automatically rank your ticket-resolving content based on its relevance to the query. You can also manually tune the results and customize their ranking.

Drive Knowledge-Centered Service

SearchUnify’s KCS Enabler is a KCS v6 aligned, native app for Zendesk that helps agents create a knowledge article as they’re responding to a case, on a predefined template. It comes with rich reports that help managers measure content performance and quantify KCS success.

Drive Knowledge-Centered Service
Get Insights to Create Better Help Content

Get Insights to Create Better Help Content

Nothing disappoints your agents more than when they can’t find the relevant response to a user query. With deep analytics and search insights provided by SearchUnify, you can identify and fill these content gaps and leave no important query unanswered in the future.

Improve Navigation and UX with Facets

SearchUnify structures and segments your enterprise information well with facets. This enables better navigation and search experience for your support agents.

Improve Navigation and UX with Facets
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Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience