Leverage AI within your Zendesk Support Console to reduce case resolution time, tune search results for relevance and enhance search experience for your customers
SearchUnify empowers agents to fasten ticket resolution by leveraging AI. It fetches data from multiple sources within the enterprise and increases support efficiency
SearchUnify integrates all your content sources with your Zendesk Support console. This enables your support agents to access content (wherever it resides) from the Zendesk console, hence reducing response time.
SearchUnify is equipped with AI-powered search algorithms that automatically rank your ticket-resolving content based on its relevance to the query. You can also manually tune the results and customize their ranking.
SearchUnify’s KCS Enabler is a KCS v6 aligned, native app for Zendesk that helps agents create a knowledge article as they’re responding to a case, on a predefined template. It comes with rich reports that help managers measure content performance and quantify KCS success.
Nothing disappoints your agents more than when they can’t find the relevant response to a user query. With deep analytics and search insights provided by SearchUnify, you can identify and fill these content gaps and leave no important query unanswered in the future.
SearchUnify structures and segments your enterprise information well with facets. This enables better navigation and search experience for your support agents.
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