SearchUnify for
Zendesk Support


Leverage AI within your Zendesk Support Console to reduce case resolution time, tune search results for relevance and enhance search experience for your customers

Accelerate Ticket Resolution and Enhance Agent Productivity

SearchUnify empowers agents to fasten ticket resolution by leveraging AI. It fetches data from multiple sources within the enterprise and increases support efficiency

Integrate Multiple Information Sources at One Place

SearchUnify integrates all your content sources with your Zendesk Support console. This enables your support agents to access content (wherever it resides) from the Zendesk console, hence reducing response time.

Integrate Multiple Information Sources at One Place
'Tune' it for Speed & Relevance

'Tune' it for Speed & Relevance

SearchUnify is equipped with AI-powered search algorithms that automatically rank your ticket-resolving content based on its relevance to the query. You can also manually tune the results and customize their ranking.

Get Insights to Create Better Help Content

Nothing disappoints your agents more than when they can’t find the relevant response to a user query. With deep analytics and search insights provided by SearchUnify, you can identify and fill these content gaps and leave no important query unanswered in the future.

Get Insights to Create Better Help Content
Improve Navigation and UX with Facets

Improve Navigation and UX with Facets

SearchUnify structures and segments your enterprise information well with facets. This enables better navigation and search experience for your support agents.

Here's What the Best in Business Have to Say About SearchUnify

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