Knowbler, the world’s first knowledge-centered customer service product, ushers in a new era of knowledge management with a slew of new LLM-powered features.
Mountain View, CA | July 27, 2023 – SearchUnify, a leading unified cognitive platform, is thrilled to announce that its cutting-edge knowledge management solution—Knowbler, is now upgraded with next-generation Large Language Model (LLM) features and enhancements.
Knowbler is the world’s first LLM-powered knowledge-centered customer service product that automates knowledge creation and maintenance, empowering businesses to drive exceptional customer support experiences. The new upgrade brings a range of robust features and improvements, including:
- Advanced and dynamic visualization of knowledge gaps map, further enabling proactive analysis of new vs. known cases
- Real-time interpretation of meta trends around support knowledge consumption
- Next best action prediction with LLM-fueled recommendation systems
- Increased control over knowledge article refinement to better align with customer context
- Streamlined process of knowledge duplicacy flagging
“The integration of advanced technologies like ML and generative AI makes Knowbler an effective solution for streamlining knowledge management. The enhanced LLM functionalities allow support organizations to create well-articulated knowledge articles and draw inferences from vast data sources. This empowers them to continuously improve the quality of their knowledge bases and deliver faster, data-driven support resolutions,” emphasizes Taranjeet Singh, Principal Data Scientist, SearchUnify.
“Knowbler was designed with the vision to revolutionize and expedite knowledge creation, management, and quality analysis. The recent infusion of next-generation LLM-powered features further amplifies its capabilities, allowing for seamless identification of knowledge gaps and accurate prediction of the optimal next steps,” states Tanya Dhar, Product Manager, Knowbler. “These significant improvements shall enable enterprises to shift from reactive case-first to proactive knowledge-first support without any hitch.” she further adds.
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, Intelligent Chatbot (SUVA), Agent Helper, Knowbler, Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Senior Social Media Manager, SearchUnify