Sunnyvale, CA | October 9, 2020 – SearchUnify, an award‑winning cognitive search platform provider, today announced its participation in TSIA Interact: Building The New Future, a virtual technology and services conference. The live and immersive event is scheduled for October 20‑22, 2020.
This year has taught businesses how to adapt and tread along in the face of adversity. The three‑day event will further reflect on how you can reframe your support & services strategy. Business leaders will share the lessons learned, and TSIA’s data‑driven insights will help build resilient business models in these uncertain times.
SearchUnify, a Silver Sponsor for the event, will lead a session on “Breaking the Fourth Wall: Next‑Gen Self‑Service Applications for Better CX” on Thursday, October 22 from 10:00 AM‑10:45 AM. It will focus on how the current siloed self‑service infrastructure in enterprises is restricting itself and what can be done to improve the ROI of self‑service channels. Click here to grab your spot.
“Last year, Gartner revealed that only 9% of customers report resolving their issues completely via self‑service. Adding more self‑service channels is merely a band‑aid solution to the problem,” said Alok Ramsisaria, CEO of Grazitti Interactive, the parent company of SearchUnify. “Companies need to adopt a unified approach. AI‑based applications optimize already running self‑service channels to provide relevant information to customers wherever they are.”
The event will be preceded by Technology Summit, which will be held on October 15, 2020. In this virtual summit, TSIA Partners will provide solutions for revenue growth, customer experience, and digital transformation. SearchUnify will also present a session titled “Powering Connected Customer Experiences With AI.” It will be led by Alok Ramsisaria, CEO, Grazitti Interactive and Vishal Sharma, CTO, SearchUnify. To know more and register for the session, click here.
“Cognitive solutions will lead the way to deliver better support experience by proactively anticipating customer needs, accelerating their way to accurate answers, and providing expert help on the fly,” said Vishal Sharma.
About TSIA Interact
Keeping in mind 2020s trials and tribulations, TSIA has organized this virtual live event which will include 150+ facilitated discussions, polling, Q&A, working sessions, and networking opportunities for support and services professionals. Additionally, you can get access to more than 250 videos, resources, and presentations for one year.
SearchUnify is a unified cognitive search platform by Grazitti Interactive that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI‑based apps like customer‑facing and agent-assisting chatbots. Its AI powers relevant and personalized search results for customer support and self‑service.
Ajay Paul Singh
Head of Marketing, SearchUnify