Sunnyvale, CA | September 23, 2020 – SearchUnify, an award‑winning cognitive search platform, announced its position in the Leader quadrant in G2’s Fall 2020 Grid® Report for Enterprise Search. It was positioned as a leader in G2’s Summer Grid® as well in June 2020. Leaders are determined by their high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. SearchUnify was rated 9.8/10 for the “Quality of support” and 8.3/10 for the “Ease of doing business with” parameters.
“With teams working remotely and customers spending more time online, the significance of making relevant information easily discoverable and accessible to customers and employees timely and effortlessly is higher than ever today,” said Vishal Sharma, CTO, SearchUnify. “On the business side, enterprises want to have more and more insights into customer search behavior for understanding user expectations and proactively delivering. For that, they are investing in the latest technologies—like AI, ML, and cognitive search. SearchUnify’s cognitive search platform and search‑powered apps deliver exactly that, enabling businesses to create relevant and hyper‑personalized experiences. Its inclusion in the Leaders quadrant in G2’s Summer 2020 Grid® Report and then again in the Fall 2020 Grid® Report for Enterprise Search is social proof of the value of our product, as it reflects the feedback, validation, and ratings from the actual users of our product.”
SearchUnify fulfills customers’ enterprise search needs, powering search and discovery platforms that connect consumers with the information they seek across the enterprise’s digital properties including website, community, documentation, help center, etc. SearchUnify also powers several apps like chatbots, agent helper, community helper, insight engine, to further fuel customer and employee engagement.
What Real Users Say About SearchUnify
More than one million people, including business professionals, buyers, and investors, visit G2’s site every month to read reviews of software and services. Here are what users have written about SearchUnify:
“Their support is always timely… They are also quite accommodating and in general eager to provide excellent service. They have also added several features upon request which greatly improved our experience and did much better at meeting our business needs. Really a great business partner to work with.” ‑ Administrator in IT and Services
“The product is extremely powerful and the analytics are well‑thought‑out. The team at SearchUnify hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product…” ‑ Director of Marketing
“The analytics we can gather from SearchUnify have proven useful in only a few months worth of use. The search functionality is a definite improvement compared to what we had previously. I have been very happy with the SearchUnify team. They are responsive, fast and professional!”
‑ Administrator in Computer Software
“SearchUnify is a vendor that you can treat as a partner. They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions.” ‑ Principal Technical Writer
SearchUnify is a cognitive search platform for enterprises that fuels multiple applications for various industries and functions. Some of these applications are chatbots, agent helper, community helper, KCS enabler. SearchUnify was named the “youngest product” in The Forrester Wave: Cognitive Search, Q2, 2019. It was honored with two Silver Stevies at 2020 Asia‑Pacific Stevie® Awards, a Silver and a Bronze at the Stevie® Awards for Sales and Customer Service 2020 and with the Product of the Year 2020 Award by Software Technology Parks of India (STPI). It’s been named a finalist for the “Best Technology Innovation” at The Global Contact CenterWorld Awards 2020 and the “Best New Technology Solution” at the ICMI Global Contact Center Awards 2020. Companies like Rubrik, Flexera, Databricks, Kronos, and Zuora trust SearchUnify for enhancing their customer and employee experience with revolutionized information discovery.
Ajay Paul Singh
Head of Marketing, SearchUnify