Sunnyvale, CA | June 30, 2020 – SearchUnify, a recognized cognitive search platform, has announced its participation in the Customer Contact Week Online Summit which is scheduled to be held from July 21st to 24th, 2020. The theme of the online summit is “Modernizing Service Experiences with AI and Digital.”
COVID-19 took businesses by surprise. The dramatic shift exposed the perils of not having business continuity plans and modernized operations in contact centers. The three-day event will share lessons and tips to continuously provide quality services in a dynamic environment by using AI.
It will encompass how agents can be productive and engaged irrespective of their geographic location, and thus offer seamless and personalized customer service.
SearchUnify, a Gold Sponsor for the event, will also lead a session titled “The AI Dream Team: Future-Proof Your Customer Service Strategy with Cognitive Search & Applications.” It is scheduled for the first day of the Summit, i.e 21st July 2020 at 1:10 PM ET.
To know more, and register for the live session, click here.
It will shine a light on the current priorities for support leaders such as future-proofing support ops with AI-powered tools like cognitive search. The session will be led by Vishal Sharma, CTO, SearchUnify, along with Matt Wujciak, Analyst and Editor, Customer Management Practice.
“Difficult times like these reinforce the crucial role cognitive technologies can play in empowering support teams to ride out the storm without breaking a sweat,” said Vishal Sharma.
“The recent turn of events has taught us that adapting to change is imperative for everyone from small businesses to large enterprises. AI and cognitive technology have proven to be the panacea in keeping the employees engaged and providing future-proof customer service,” said Alok Ramsisaria, CEO of Grazitti Interactive, the parent company of SearchUnify.
About CCW Digital
CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
SearchUnify is a unified cognitive search platform by Grazitti Interactive that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assisting chatbots. Its AI powers relevant and personalized search results for customer support and self-service.