SearchUnify Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search

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Sunnyvale, CA | June 23, 2020 – SearchUnify, an award-winning cognitive search platform, today announced its position in the Leader quadrant in G2’s Summer 2020 Grid® Report for Enterprise Search. Leaders are determined by their high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. SearchUnify was rated 100% for the “Ease of doing business with” and 98% for the “Quality of support” parameters.

“Enterprises today realize the importance of making relevant information easily discoverable and accessible to their customers and employees right when and where they’re looking for it,” said Vishal Sharma, CTO, SearchUnify. “They also understand the value of the insights into customer search behavior for understanding user expectations and proactively delivering. They are investing in the latest technologies—like AI, ML, and cognitive search—to create relevant and hyper-personalized experiences, delighting customers and converting them into brand advocates. SearchUnify’s cognitive search platform and search-powered apps deliver exactly that. Its inclusion in the Leaders quadrant in G2’s Summer 2020 Grid® Report for Enterprise Search is social proof of the value of our product, as it reflects the feedback, validation, and ratings from our customers—the actual users of the product.”

SearchUnify fulfills customers’ enterprise search needs, powering search and discovery platforms that connect consumers with the information/content they seek across the enterprise’s digital properties including website, community, documentation, help center, etc. SearchUnify also powers several apps like chatbots, agent helper, community helper, insight engine, to further fuel customer and employee engagement.

About the G2 Grid® Reports

Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.

What Real Users Say About SearchUnify

More than one million people, including business professionals, buyers, and investors, visit G2’s site every month to read reviews of software and services. Here are what users have written about SearchUnify:

“The product is extremely powerful and the analytics are well-thought-out. The team at SearchUnify hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product. Also, platform pricing is really strong.” – Director of Marketing

“SearchUnify is a vendor that you can treat as a partner. They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions.” – Principal Technical Writer

“Their support is always timely and almost always helpful. They are also quite accommodating and in general eager to provide excellent service. They have also added several features upon request which greatly improved our experience and did much better at meeting our business needs. Really a great business partner to work with.” – Administrator in IT and Services

“The analytics we can gather from SearchUnify have proven useful in only a few months worth of use. The search functionality is a definite improvement compared to what we had previously. I have been very happy with the SearchUnify team. They are responsive, fast and professional!” – Administrator in Computer Software

“I was brought in mid-game to the SearchUnify Implementation with our company Knowledgebase, and the SU team was amazing at getting me up to speed on the integration. I had a direct pipeline to engineering to answer questions, made aware of upcoming releases, and given documented install procedures. Easy to work with and accommodating. The immediate acknowledgment from their support staff was superb, and they were able to help me with specific search tuning with little explanation needed from my end. Definitely looking forward to expanding our install.” – Knowledge Manager

Download your free copy of The Grid® Report for Enterprise Search | Summer 2020 today, and read more about what real users have to say on G2’s SearchUnify’s cognitive search review page. To learn more about SearchUnify and the enterprise search market, check out the company’s blog.

About SearchUnify

SearchUnify is a cognitive search platform for enterprises that fuels multiple applications for various industries and functions across a business. Some of these applications are chatbots, agent helper, community helper, KCS enabler. SearchUnify was named the “youngest product” in The Forrester Wave: Cognitive Search, Q2, 2019. It was honored with a Silver and a Bronze at the Stevie® Awards for Sales and Customer Service 2020 and with Product of the Year 2020 Award by Software Technology Parks of India (STPI). It’s been named a finalist for the “Best Technology Innovation” at The Global Contact CenterWorld Awards 2020 and the “Best New Technology Solution” at the ICMI Global Contact Center Awards 2020. Companies like Rubrik, Flexera, Databricks, Idaptive, Kronos, and Zuora trust SearchUnify for enhancing their customer and employee experience with revolutionized information discovery.

Ajay Paul Singh
Head of Marketing, SearchUnify