Sunnyvale, CA | July 7, 2020 – SearchUnify, a recognized cognitive search solution by Grazitti Interactive, today announced the availability of its AI-based solution on the Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.
Employees today are overwhelmed by information. And most of it is scattered across disjointed systems like Microsoft Dynamics 365, JIRA, MadCap Flare, SharePoint, Slack, and more, making it a real pain to find and access this information. SearchUnify helps cut through the information clutter and instantly delivers relevant knowledge to support agents, thus amplifying efficiency and effectiveness at the same time.
The platform infuses AI, ML, and NLU to analyze how employees find information, identify content & relevance gaps, understand how search trends impact agent efficiency, and also suggest best answers to help resolve queries in the first go.
“As a long-term Microsoft Gold Partner, we are happy to further strengthen our relationship with Microsoft by making the solution available via Microsoft AppSource,” says Alok Ramsisaria, CEO of SearchUnify.
“Many of our customers are avid users of Microsoft Dynamics and they vouch for its functionality and seamless customer service experiences,” says Vishal Sharma, CTO of SearchUnify.
“SearchUnify is excited and proud to enhance Microsoft’s product suite to help support teams harness the knowledge and intelligence residing in Dynamics 365. Its cognitive search engine enables better information discovery across content repositories and delivers optimized results for relevance. Its insight engine provides enhanced visibility into the customer and employee behavior empowering businesses to make more informed decisions,” he adds.
“Through Microsoft AppSource, customers around the world can easily find tailored line-of-business solutions from our partners that work with the products they already use,” says Kirsten Edmondson Wolfe, Senior Director, AppSource Product Marketing, Microsoft Corp. “We’re happy to welcome SearchUnify to the growing AppSource ecosystem.”
SearchUnify is a unified cognitive search platform that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assist chatbots. Its AI powers relevant and personalized search results for customers, partners, and employees across industries including e-commerce, high tech, education, pharmaceuticals, and banking and insurance. It indexes disparate content repositories, makes relevant content easily discoverable, and provides advanced insights into user search behavior, content usability, and content gaps – all while self‑learning to personalize the experience and ensuring the security of the enterprise data.