The platform is a proud Leader from the past eight G2 Grid® reports.
Mountain View, CA | March 22, 2022 – SearchUnify, an award-winning unified cognitive platform, today announced its position in the Leader quadrant of G2’s Spring 2022 Grid® Report for Enterprise Search for the eighth consecutive quarter.
Leaders are determined based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. SearchUnify was rated an astonishing 100% for “Ease of doing business with” and 97% for “Quality of support.”
Spearheaded by real AI and self-learning ML algorithms, SearchUnify allows users with permission to easily locate and access relevant enterprise information by creating a centralized content repository. Additionally, the platform powers an insights engine that articulates analytics to elevate UX and fuels multiple futuristic applications for customers and employees.
“We are honored to be named a Leader in the report for the second year in a row,” commented Vishal Sharma, CTO, SearchUnify. “SearchUnify eliminates tech silos and tames the ever-growing data beast to hit the sweet spot. It ensures relevant enterprise information reaches those in need. Achieving this prestigious recognition underscores the value we create and is a testament to our steadfast commitment to delivering leading-edge support and self-service experiences,” he added.
“There’s no better way to narrate our success stories but via positive customer feedback. It validates the delivery of our promise in the real world. Although it is SearchUnify’s second consecutive year as a Leader, we’re only just getting started. We look forward to continually innovating our platform by leveraging latest and emerging technologies to deliver superlative customer experiences,” said Paramvir Sharma, Head – Customer Support and Success, SearchUnify.
What Users Said About SearchUnify
G2 witnesses a footfall of over one million users on its website, every single month. It includes the likes of business professionals, investors, and buyers. Here’s what they say about SearchUnify:
- “We are solving a knowledge sprawl issue within and external to our organization. We have multiple sources for product information and have now begun to make sure they are all sourced through the SU instances we have incorporated.” – Director of Knowledge and Community Management
- “Robust and complex search engine tool; patient and helpful customer success and support teams.” – Customer Adoption Specialist
- “We now have the ability to search multiple content sources from within Salesforce from within a case, full tab search, and from our Customer Community. We have realized very good adoption and are now able to measure deflection in a much more refined manner.” – Administrator in Computer Software
About G2 Grid® Reports
Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify