Mountain View, CA | March 17, 2022 – SearchUnify, a leading unified cognitive platform, is teaming up with Automation Anywhere for a thought-provoking webinar on creating the roadmap to support success with search insights & next-gen KM. The live event will unfold on Thursday, April 7, 2022,
at 9:00 AM PST. Registrations for the same are open here.
Customer service has taken all walks of industries by storm. In fact, a recent Accenture report opines that the companies that view customer service as a value center drive 3.5X more revenue growth. But this approach will only deliver if your service agents are armed with seamless and timely access to relevant information.
In light of this, many brands have veered toward investing a colossal amount of time and resources in their knowledge management efforts. Yet, a TSIA survey revealed that employee-facing & customer-facing knowledge programs got an average rating of a measly 5.5 out of 10.
This is where Knowledge-Centered Service (KCS) emerges as a ray of sunshine. The methodology revolutionizes KM programs to simplify knowledge creation and evolution. However, umpteen organizations grapple with implementing and sustaining it.
Automation Anywhere can lead the way! Vyjayanthi Sreenivasan, Sr. Manager, Self-Help & Community, Automation Anywhere, and a KCS-certified practitioner developed a robust framework for the firm’s KCS initiative. But she needed a vantage point to create a continuous cycle of improvement for analyzing and amplifying the effectiveness of the program.
Enter SearchUnify! Its insights engine and next-gen app suite armed her with the right tools to take the whole operation to a higher echelon. Want to hear the full story and its impact? This upcoming webinar reveals it all!
“Implementation doesn’t always lead to success. It takes careful planning and constant tailoring to make it work. The same goes for KCS adoption. A robust strategy and dynamic AI-fueled applications are proving to be a big helping hand in driving KM success which, in turn, leads to exemplary customer service,” says Vishal Sharma, CTO of SearchUnify.
In the upcoming live webinar, Vyjayanthi discusses her KCS journey with Divanshi Arora, Senior Customer Success Manager, SearchUnify. Together, they will touch upon:
- Devising a robust KCS framework
- Role of analytics in closing the KCS Double Loop Process
- Strategic value of cognitive technology in product innovation
You can register for the same right here.
Sr. Manager, Self-Help & Community
Sr. Customer Success Manager
Title – How Automation Anywhere Plotted the Roadmap to Support Success with Search Insights & Next-Gen KM
When – Thursday, April 7th at 9:00 AM PST
About Automation Anywhere
Automation Anywhere is the world’s #1 cloud automation platform, delivering intelligent RPA solutions across all industries globally to automate end-to-end business processes, for the fastest path to enterprise transformation. The company offers the world’s only cloud-native platform combining RPA, artificial intelligence, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships and drive business growth.
SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels intelligent enterprise search, and makes for a robust platform for AI-based apps like Intelligent Chatbot, Agent Helper, KCS Enabler, Escalation Predictor, and Community Helper. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify