Honored for Revolutionizing Enterprise Knowledge Management and Support Experiences
Mountain View, CA | September 6, 2023 – SearchUnify, a leading unified cognitive platform, is delighted to announce that it has been named to the list of “Trend-Setting Products” for 2023 by KMWorld Magazine.
This year, more than 800 products were evaluated by the judging panel, which consisted of editorial colleagues, analysts, system integrators, vendors, line-of-business managers, and users. Products selected as part of the award program clearly demonstrate identifiable technology breakthroughs that are leading the way in innovation.
Modern businesses are brimming with knowledge. However, since it is usually scattered across diverse platforms, it creates a challenge of knowledge and collaboration silos. SearchUnify addresses it by equipping enterprises with a unified view of information, empowering end users to effortlessly access relevant information in real time. This not only elevates content findability but also paves the way for streamlined and efficient knowledge management.
“In the age of information overload, organizations look for new and effective ways to manage their knowledge and support customers. At SearchUnify, we make it possible with our innovative products powered by cutting-edge technologies like Generative AI and Large Language Models (LLMs),” says Vishal Sharma, CTO, SearchUnify. “Our recognition as KMWorld Trend-Setting Product of the Year is a testament to our commitment to continuous innovation and rigorous efforts to reshape the knowledge management sphere.”
“There is no denying the impact of generative AI on products and services in the KM space today,” states Tom Hogan Jr., Publisher of KMWorld. “This is a huge story for 2023. At the same time, it’s not the whole story. From NLP and knowledge graphs to cloud computing and low-code development platforms, we have watched vendors pioneer really innovative approaches to solving core KM issues from a constellation of evolving technologies and strategies. This has proved to be a really exciting year for innovation. The products and services on this list embody the vision and execution that will continue to drive the market forward to new heights.”
KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes — and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com).
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Senior Social Media Manager, SearchUnify