SearchUnify & TSIA to Host a Webinar on Redefining the Knowledge Management Lifecycle

The webinar featuring John Ragsdale, Distinguished VP, Technology Research, TSIA, and Vishal Sharma, CTO, SearchUnify, is scheduled for September 21, 2023, at 11:00 A.M. PT.

Mountain View, CA | September 12, 2023 – SearchUnify, a leading unified cognitive platform, is teaming up with TSIA (Technology & Services Industry Association) to deliver a thought-provoking webinar on “From Creation to Discovery: Redefining The Knowledge Management Lifecycle With LLMs.” The live event will take place on September 21, 2023, at 11:00 AM PT.

In today’s era of data abundance, traditional knowledge management approaches are struggling to keep pace with the ever-expanding volume of information. However, a revolutionary solution is on the horizon: Large Language Models (LLMs).

In this illuminating webinar, John Ragsdale, Distinguished Researcher, VP of Technology Ecosystems, TSIA, and Vishal Sharma, CTO, SearchUnify, will come together to unravel:

  • Key knowledge management trends to look out for in 2024 and beyond
  • How LLMs are transforming the customer support and knowledge management space
  • How FRAGTM helps streamline customer and employee experiences with contextual results

“Knowledge Management is frequently perceived as a daunting challenge, yet it holds the potential to revolutionize organizational wisdom and foster continuous learning. I’m excited to collaborate with SearchUnify to explore how LLMs transforming the knowledge management lifecycle in customer support with a special secret ingredient,” says John Ragsdale, Distinguished VP, Technology Research, TSIA.

“LLMs are playing a pivotal role in advancing the knowledge management landscape by enhancing efficiency and cost-effectiveness. However, it’s important to note that their optimal utilization may necessitate some technology investments,” said Vishal Sharma, CTO, SearchUnify. “To that end, I am teaming up with John to share all about that in detail,” he further added.

Register for the webinar here.

Webinar Details

John Ragsdale
Distinguished Researcher
Vice President

Vishal Sharma

Title: From Creation to Discovery: Redefining The Knowledge Management Lifecycle With LLMs

When: September 21, 2023, at 11:00 AM PT

About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

About TSIA

The Technology & Services Industry Association (TSIA) is the world’s leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies. For additional information, please visit

Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify