Sunnyvale, CA | March 16, 2020 – SearchUnify, a recognized cognitive search platform, has been named a finalist in two categories, in its first-ever nomination, at the prestigious 15th Annual Global ContactCentreWorld Awards. The global awards are granted for exceptional performance in the field of contact center, employee engagement, CX & business strategies. The awards will be presented for the APAC region during a prestigious gala dinner in Bali, Indonesia from October 19-23, 2020.
This year, around 1,600 nominations were submitted from companies across 50+ nations. The nominations were reviewed by over 100 professionals, with finalists in each category being scored based on content & best practices.
Best Technology Innovation Award Vendor – Live Agent Support Solution
SearchUnify has been at the forefront of elevating customer satisfaction & enhancing agent productivity by lowering caseload, turnaround & resolution time. It provides AI-driven relevant, enterprise-wide information that helps support agents to cut through the information clutter in real-time, regardless of their support platform.
Best Technology Innovation Award Vendor – Self-Service Solution
Being a robust & customer-centric platform, SearchUnify handles modern customer challenges by driving smarter self-service, with advanced machine learning algorithms that learn from users’ preferences and behavior. Additionally, it provides rich insights from search analytics that can be used to improve user experience and content on self-service portals.
“We’re thrilled to receive this recognition with our very first nomination,” commented Alok Ramsisaria, CEO at Grazitti Interactive, SearchUnify’s parent company. “We’ve always strived for building a robust, yet flexible product that meets the demands of next-gen service & support professionals. Getting recognized for our efforts inspires us to keep pushing the envelope,” he added.
The Global Contact Center Awards Program is a comprehensive awards program dedicated to the customer service industry. It honors the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the industry. Established in 1999, the organization remarked that they’re the world’s largest contact center association with more than 200,000 members across 200 countries.
The global awards for Asia Pacific finalists will be held from October 19-23, 2020 in Bali, Indonesia. The winner is accorded with a trophy and a gold medal at the gala dinner; the runner-ups receive Silver & Bronze medals. Also, the Gold winners in each category for different regions get to compete in the World Finals which are all set to be held in Budapest, Hungary from January 11-15, 2021.
SearchUnify is a unified cognitive search platform by Grazitti Interactive that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assisting chatbots. Its AI powers relevant and personalized search results for customer support and self-service.