Mountain View, CA | June 02, 2022 – SearchUnify, a leading unified cognitive platform that powers a suite of AI-based support applications, has announced Gold Sponsorship for CCW Las Vegas 2022. The event will unfold at Caesars Forum, Las Vegas, from June 20-23, 2022.
Digital adoption has been on an upward trajectory. And with perpetual connectivity being the crowning achievement, the way customers communicate with organizations has changed drastically. That’s why companies are leaving no stone unturned to add the human touch in their digital experiences and deepen customer engagement. However, a multitude of challenges engulf modern contact centers. That calls for massive changes to further streamline support delivery.
To thrive in the new normal, contact centers must embrace an adaptable and scalable approach by bringing AI into the picture. This is what the four-day event focuses on. It is an opportunity to learn about the latest developments in contact centers, hear industry stalwarts’ perspective on the future of customer service, and best practices for responding to adversities or service challenges.
“We’re elated to be a part of CCW Las Vegas 2022. This is an exciting opportunity for converging with our fellow CX and contact center leaders to unravel technologies that are revving up in the ever-changing world,” says Vishal Sharma, CTO of SearchUnify.
He adds, “How customers perceive a brand ultimately boils down to their experience. Hence, realigning business strategies to deliver exemplary customer service experiences has become a top priority. In order to help firms realize that objective, technology must function as an enabler. You need to arm your support teams with the arsenal they need to provide next-gen customer service.”
To know more about the event, click here.
About Customer Management Practice
The Customer Management Practice, a division of IQPC, is the Analyst, Advisor, and Industry Network that supports all components of customer interactions. We enable better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify