Mountain View, CA | May 16, 2022 – SearchUnify, a leading unified cognitive platform, is convening with Geotab for a high-octane webinar on incorporating the Voice of the Customer (VoC) to ace product and service experiences. It will be a part of KCS Academy’s KCS Aligned & Verified Webinar Series.
The live event will unfold on June 9 at 8:00 AM PST.
Listening to your customers and mitigating rough patches is the first critical step to scale the delivery of seamless self-service, assisted support outcomes, and ultimately customer success. But what about assuaging the customers dissatisfied with the product experience?
This is where VOC programs come in.
There is substantial value in leveraging the program to keep pace with the ever-evolving customer expectations. It consists of initiating company-wide efforts designed to glean customer insights, close the feedback loop, and prioritize product enhancements or improvements to weave an exemplary journey from start to finish. But, despite the benefits of integrating your support and product teams, most companies have a hard time successfully aligning the two.
Towards that end, SearchUnify is joining forces with Geotab to shed light on creating service and product experiences that simulate the voice of the customer.
Vishal Sharma, CTO, SearchUnify, stated, “With the seismic shift of power to customers, the onus of providing value through the product has fallen on businesses. The key to unlocking a flywheel of growth is discerning your customers’ needs. Product teams can use these insights to iterate winning products and stellar experiences in line with customer needs.”
“But to do that, organizations need technology that simplifies capturing analytics and periodically soliciting customer feedback. In the upcoming webinar, Daniel and Brian discuss how Geotab leveraged developed an optimal approach to create value for customers through effective self-service and enabled product improvements based on customer interactions,” he further added.
“Voice of the Customer (VoC) is a critical component for delivering value to customers. However, closing the feedback loop requires a little nudge from cognitive technology. Our session with Geotab talks about how they rendered exemplary product and service experiences with the power of AI-fueled apps and robust analytics,” said Brian Corcoran, Regional Sales Manager and certified KCS practitioner at SearchUnify.
Geotab is advancing security, connecting commercial vehicles to the cloud and providing data-driven analytics to help customers better manage their fleets. Geotab’s open platform and Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. As an IoT hub, the in-vehicle device provides additional functionality through IOX Add-Ons. Processing billions of data points a day, Geotab leverages data analytics and machine learning to help customers improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety, and achieve strong compliance to regulatory changes. Geotab’s products are represented and sold worldwide through Authorized Geotab Resellers. To learn more, please visit www.geotab.com
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify