Mountain View, CA | August 2, 2022 – SearchUnify, a leading unified cognitive platform, announced that it has joined as a sponsor for Zendesk’s ‘What’s New’ virtual event happening on Tuesday, August 2 at 10 AM PDT.
The ever-evolving customer preferences are putting increased pressure on CX professionals to stay apace with the newer expectations while delivering a stellar CX. That said, the changing dynamics are also an opportunity to innovate on providing a one-of-a-kind experience and deliver value to customers.
To keep a real-time pulse on advancements in the CX world, Zendesk will be exploring how companies can unlock growth with customer service during the What’s New webinar. The event will be brimming with product announcements, customer stories, discussions with leaders, and more.
“As technology keeps advancing, organizations must find ways to sustain momentum and accelerate growth. That is what the event is all about. It’s an opportunity to acquire more knowledge on market trends, futuristic technologies, and other services that can streamline support and CX operations,” said Vishal Sharma, CTO, SearchUnify.
“Over the years, SearchUnify has developed a long-standing rapport with Zendesk. We work to empower sustainable customer support that delights customers at every touchpoint and empowers agents with case resolving information at their disposal, thus preventing burnout,” said Alok Ramsisaria, CEO at SearchUnify’s parent company, Grazitti Interactive.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify