Mountain View, CA | July 29, 2022 – SearchUnify, a leading unified cognitive platform, announced that it has been named as one of KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management for 2022. It is a list of innovative KM vendors that are imbuing their solutions and services with artificial intelligence and automation. You can view the complete list here.
“Although there is no dearth of information within support organizations, it can be rendered futile if people can’t access it at the right time. That is why effective KM programs have become a crucial part of every organization’s arsenal and are being widely adopted,” said Alok Ramsisaria, CEO, Grazitti Interactive.
“We pique ourselves on offering a platform that easily tackles the information chaos and ensures low-friction access to helpful content for effective self-service and support delivery. This ensures firms foster an agile workplace while staying on top of their game,” he further added.
“Knowledge management is advancing at an unprecedented rate and AI algorithms are creating an impetus for change in the KM industry. In light of this, firms are scouting for superior/quality information management systems that can tip the scales to ensure KM success,” said Vishal Sharma, CTO, SearchUnify.
“The KMWorld AI 50 is a handy list that acquaints you with the leading companies offering efficient knowledge management. This inclusion is a hallmark of the efficacy of SearchUnify’s KM initiatives and encourages us to strive for continuous improvement,” he further added.
KM aims to liberate users from the occasional information runs that thwart enterprises from reaching the pinnacle of KM success. SearchUnify, too, leverages AI’s building blocks to organize, analyze, and index content repositories for delivering the most relevant and personalized knowledge at any touchpoint. No wonder why the award-winning platform was named in KMWorld’s Top 100 Companies that Matter in Knowledge Management as well just over a quarter ago.
KMWorld is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 21,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify