SearchUnify featured in IDC Market Glance: Knowledge Management, 4Q23 in the ‘Knowledge Discovery Software’ category

Recognized for transforming the knowledge discovery landscape with its innovative retrieval approach.

Mountain View, CA | February 7, 2024 — SearchUnify, a leading unified cognitive platform, is pleased to announce that it has been featured in the IDC Market Glance: Knowledge Management, 4Q23 in the ‘Knowledge Discovery Software’ category.

According to IDC, Knowledge Discovery is a software that can locate information within various data and content repositories. The software increasingly uses AI/ML and LLMs for natural language search as well as the retrieval-augmented generation (RAG) method, for discovering the most current or accurate information.

SearchUnify’s unified cognitive platform is positioned as a transformative solution within this domain. With its industry-first robust LLM Integrations across its suite of products, coupled with the retrieval augmented generation (FRAGTM) architecture, the platform fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences, across interfaces.

“Large Language Models (LLMs) have ushered in a new era for knowledge retrieval. While prevalent approaches like RAG (Retrieval Augmented Generation) have made it a plain job, challenges like context length limitation, limited contextual understanding, and dataset bias, impact user experiences,” says Vishal Sharma, CTO, SearchUnify. “SearchUnify adds an extra layer of credibility with its innovative FRAGTM framework. When integrated with your knowledge management engine, it retrieves best-fit snippets from multiple repositories, and then passes to the LLM to provide context-aware, personalized, and factually correct results. Our inclusion in the 2023 IDC Market Glance underscores our commitment to innovation and transforming the knowledge management landscape.”

Expressing his enthusiasm, Alok Ramsisaria, CEO, Grazitti Interactive (SearchUnify’s parent company) stated, “We are delighted to be featured in the prestigious 2023 IDC Market Glance report acknowledging our position as one of the best in the market for efficient knowledge management. This recognition motivates us to consistently enhance, innovate, and deliver excellence while meeting the ever-evolving expectations of our customers.”

To access the complete report, click here.

About IDC Market Glance

IDC Market Glance describes the segments and structure of the market and provides an illustrative list of participating vendors.

IDC Market Glance: Knowledge Management, 4Q23 provides a vendor landscape view of this key technology market for 2023 and 2024. Vendors in each subcategory may evolve and change each year to create a representative collection. This IDC Market Glance provides an overview of the knowledge management ecosystem, including knowledge architecture, knowledge management platforms/software, and knowledge analytics.

About SearchUnify

SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

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