Support packages include business consulting around Premium Support, KCS Methodology, Knowledge Management Strategy, Self-Service Adoption and Success, Top Contact Driver Analysis, and GenAI Adoption and Success.
Mountain View, CA | February 5, 2024 — SearchUnify, a leading unified cognitive platform by Grazitti Interactive, announced the launch of its highly anticipated Enterprise Consulting Services. Designated to empower businesses with mission-specific packages to fit their business needs, these consulting services are set to redefine the landscape of knowledge management and support offerings for global businesses.
In an era where information is key, businesses seek innovative solutions to harness the power of data and drive informed decision-making. SearchUnify’s Enterprise Consulting Services aims to address these needs by offering a comprehensive suite of solutions tailored to enhance search functionality, optimize content findability, and provide actionable insights. It is backed by SearchUnify’s rich expertise and long history of improving support outcomes for leading enterprises, and our consultants’ extensive support industry experience.
Led by Patricia Lughezzani, Founder of PL Support Solutions, and Executive Advisor at Grazitti Interactive, and Lynette Ledoux, Customer Success and Search Specialist at SearchUnify, the key Consulting Services include:
- Search Strategy Enhancement: Tailoring search strategies to align with organizational goals to improve retrieval efficiency and implementing advanced indexing and relevance algorithms for a more targeted and precise search.
- Self-service Success Programs: Designing and implementing self-service success initiatives to empower users and reduce dependency on support teams and leveraging intelligent automation and knowledge base optimization for enhanced self-service capabilities.
- GenAI Planning and Adoption: Developing and executing comprehensive plans for the adoption of AI-powered technologies and harnessing the potential of generative AI to create dynamic and adaptive systems that evolve with user needs.
- Content Management Strategy: Crafting content management strategies that ensure the seamless flow and accessibility of information and implementing best practices for content creation, curation, and maintenance to enhance overall knowledge management.
- Premium Support Offerings: Introducing premium support packages with personalized assistance and expedited query resolution and offering direct access to expert support teams for swift issue resolution and continuous system optimization.
- Case Deflection Strategy: Developing and implementing strategies to deflect common support cases through enhanced self-service and intelligent search and utilizing data-driven insights to identify patterns and proactively address potential support issues.
- Customer & Employee Support: Optimizing support processes for both customers and employees to ensure a seamless experience and implementing unified support systems that cater to the unique needs of both external customers and internal teams.
- Support Operational Efficiency: Streamlining support operations through process optimization and automation and introducing tools and practices to enhance the efficiency of support teams, reducing response times and improving overall service delivery.
“Amidst the rapid advancements in technology, it is crucial for businesses to decode and meet the evolving customer expectations to stand out from the crowd,” says Alok Ramsisaria, CEO, Grazitti Interactive, SearchUnify’s Parent Company. “With our Enterprise Consulting Services, we aim to empower leading enterprises with innovative tools and strategies to streamline their support workflows and drive seamless customer experiences.”
Vishal Sharma, CTO, SearchUnify, states, “Enterprise Consulting Services is a comprehensive solution for leading businesses seeking to enhance their self-service and support workflows.” He affirms, “They can anticipate cutting-edge strategies and holistic plans for successful Knowledge-Centered Service (KCS) implementation, adoption of Generative AI, optimization of search operations, and more. Through our premium packages and personalized guidance, they can strategically reshape their support ecosystem, ultimately delivering excellence to their customers.”
To learn more about Enterprise Consulting Services, click here.
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.