Sunnyvale, CA | December 6, 2019 – SearchUnify, a recognized cognitive search solution, today announced the availability of their app on the Salesforce AppExchange, ServiceNow Store, and Slack App Directory.
The app enables users to streamline relevant information scattered across disjointed systems to be surfaced at a moment’s notice for any queries. Knowledge workers, support engineers, and any other teams using Salesforce, ServiceNow, or Slack will be able to leverage the cognitive search platform.
Employees today are surrounded by more data than one can possibly imagine. And most of it is stranded in isolated silos, making it a real pain to find and access it. The AI-fueled solution helps cut through the information clutter and instantly delivers actionable intelligence to employees, thus amplifying efficiency and effectivity at the same time.
In Slack, SearchUnify powers a chatbot that fetches information from multiple content silos and provides relevant and personalized answers to teams collaborating in Slack. In ServiceNow and Salesforce, SearchUnify powers a widget inside the support consoles to provide agents with enterprise wide knowledge, ability to attach articles to cases and customer journey insights across the portals for faster query resolution.
Alok Ramsisaria, CEO of SearchUnify says, “We are absolutely thrilled to offer SearchUnify via Salesforce AppExchange, ServiceNow Store, and Slack App Directory. A lot of our customers and prospects are long-standing Salesforce, ServiceNow and Slack users. This listing will empower us to seize previously unseen opportunities and enable more organizations to immediately reap the benefits of our platform within the platform of their choice.”
“Companies are constantly looking for ways to make employees more productive and successful,” said Vishal Sharma, CTO of SearchUnify. “We’re constantly innovating to help them do just that. This is a big step that will enable Salesforce users to access information critical to their job from any repository without having to leave the service environment they use. And the best part is it they can do all of that without custom development or invasive implementation in a matter of minutes.”
SearchUnify is a unified cognitive search platform by Grazitti that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assisting chatbots. Its AI powers relevant and personalized search results for customer support and self-service.