The award program facilitates the winners with top-rated customer support websites in 2023
Mountain View, CA | September 4, 2023 – SearchUnify, a leading unified cognitive platform, is pleased to announce that it is a sponsor at the ASP virtual event announcing the winners of the 2023 ASP Best Support Websites competition. Al Hahn, Executive Director, ASP, and Alok Ramsisaria, CEO, Grazitti Interactive (SearchUnify’s Parent Company), will present the awards in a live webinar scheduled for September 13, 2023, at 9 AM PST.
ASP Best Support Websites Competition provides the benchmarking analysis of the participant’s support site and guides them in the right direction to improve their website and, hence, the user experience. Each site is carefully evaluated and scored by five independent judges based on 22 different performance metrics, including usability, design, knowledge base implementation, interactive features, and more.
Not only do the judges share their two cents on the site but also help enhance its performance by highlighting the problematic areas. The judges are vetted for relevant expertise and no conflict of interest with the respective site.
Honoring Front Runners in the Customer Support Landscape
The customer support landscape has undergone a dramatic transformation in the past few years. The advent of cutting-edge technologies like Generative AI, Large Language Models (LLMs), and others, empower businesses to drive more relevant and contextual support to their end users. Enterprises that stay abreast with technological advancement and successfully elevate their support practices to the next level will be honored by ASP at this webinar.
This virtual award ceremony is ASP’s way of recognizing the ever-changing technology and market mavericks who keep their user experience at the highest place. With well-known support consultants and leaders like Phil Verghis, CEO & Co-Founder, Klever Insight, David Kay, Principal, DB Kay & Associates, Arnfinn Austefjord, Global Head of Training & Certification, The KCS Academy, and Francoise Tourniaire, Customer Success & Support Consultant, FT Works, and many more, it has become a state-of-the-art event to attend.
“The pace of change has accelerated in support and our winning entries show that. We have more high-scoring sites this year than in recent years and some new companies that are helping to raise the bar,” says AL Hahn, Executive Director, ASP.
“Customer support is an essential part of any business. However, it isn’t a piece of cake; it demands a playbook of effective strategies, seamless technology, and extraordinary efforts, among other factors,” says Alok Ramsisaria, CEO, Grazitti Interactive (SearchUnify’s Parent Company). “At SearchUnify, we are committed to advancing in this direction, empowering support organizations to harness the potential of cutting-edge technologies for an elevated customer experience. That’s why we take immense pride in sponsoring an event that recognizes outstanding customer support websites and fuels innovation.” he further adds.
Register for the virtual event here.
Full information can be found on the website: www.asponline.com
About the Association of Support Professionals (ASP)
The Association of Support Professionals, ASP, is an international organization of support professionals and managers. ASP has over 1,000 members all over the world. It holds conferences and publishes research reports on support, including support compensation, fee-based support, and services marketing.
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Senior Social Media Manager, SearchUnify