Customer Health Scores are pivotal to any company’s customer success teams’ success in the long-run. The concept is not only a great way to reduce customer churn but also to make customers for life. TSIA, a leading research organization in support & services, even recommends using predictive analytics while measuring health scores to be part of the customer success pacesetters club. In this infographic, we are going to walk you through an easy 5-step approach to define and calculate your customer health scores.
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Want to Learn More on How to Improve Customer Health Scores and Overall CX? Add AI to Your Plan
Most customer relationships start from discovering a company’s product, but only a handful of them reach the advocate stage. We have crafted an eBook titled ‘Improving CX with AI.’ It is centered around three post-sales stages that customer success leaders are focused on – Onboarding, Nurturing, and Retention. Download it to see how you, too, can leverage AI at each of these stages to build long-lasting customer relationships.
