Yamini Arora

Yamini Arora

Content Writer

Yamini Arora is a post graduate in Commerce with a keen interest in writing. She is a lifelong learner with an ongoing curiosity to know new things. She uses this curiosity clubbed with her love for writing to curate engaging content for AI related products & services.

Query Classification: What it is & Why it Matters?

Query Classification: What it is & Why it Matters?

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.

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4 Reasons Why Companies Fail to Provide a Seamless Digital Customer Experience

4 Reasons Why Companies Fail to Provide a Seamless Digital Customer Experience

Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.

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5 Easy Ways to Ace New & Unknown Support Issues

5 Easy Ways to Ace New & Unknown Support Issues

Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:

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Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!

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5 Simple Ways to Improve Findability of Your MadCap Flare Content

5 Simple Ways to Improve Findability of Your MadCap Flare Content

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

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5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

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Communities of the Future - 5 Trends that Will Shape 2022 & Beyond

Communities of the Future - 5 Trends that Will Shape 2022 & Beyond

Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.

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Stride into 2022 with Top 5 Knowledge Management Trends

Stride into 2022 with Top 5 Knowledge Management Trends

Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.

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Top Technology Trends That Will Shape Customer Support in 2022

Top Technology Trends That Will Shape Customer Support in 2022

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

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9 Challenges that Cast a Shadow Over Modern Support Organizations

9 Challenges that Cast a Shadow Over Modern Support Organizations

Wondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.

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3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

TSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!

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Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.

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