Content Writer
Yamini Arora is a post graduate in Commerce with a keen interest in writing. She is a lifelong learner with an ongoing curiosity to know new things. She uses this curiosity clubbed with her love for writing to curate engaging content for AI related products & services.
Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.
Read MoreCan’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.
Read MoreAchieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:
Read MoreLearn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!
Read MoreCognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.
Read MoreExtend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.
Read MoreHave trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.
Read MoreBefore selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.
Read MoreStriving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.
Read MoreWondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.
Read MoreTSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!
Read MoreChatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.
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