Yamini Arora

Top 5 Knowledge Management Trends to Follow in 2023

April 13, 2023

Looking for ways to optimize your knowledge management strategy? This blog post highlights the top 5 KM trends that will lead the way in 2023.

SearchUnify Announces Mamba ‘23—Redefining ML Capabilities in the Digital Era

November 15, 2022

SearchUnify has announced its latest release, Mamba ‘23. Read on to know what's coming to revitalize your support and self-service capabilities.

Mamba '23: Ringing in the ML Force to Bring Possibilities Galore

November 15, 2022

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

How To Use Search Analytics for Augmenting Your Content Strategy

September 20, 2022

This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.

SearchUnify and TSIA Join Forces to Help Enterprises Monetize Support

September 9, 2022

SearchUnify announces yet another webinar with TSIA on transforming cost-center support into a profit-center algorithm using the right tech and process!

4 Questions You Must Ask Your Potential AI Vendor

September 6, 2022

Choosing an AI vendor to partner with is a cumbersome job. This blog post delineates 4 questions that would simplify the selection criteria.

4 Key Challenges that Inhibit Customer Education Programs

August 18, 2022

Interested to level up your training program maturity? Refer to this blog and learn the 4 challenges that might be inhibiting you from achieving your goal.

Why Swarming Model Makes Sense for Your Support Organization

July 20, 2022

The archaic support model has developed a lot of crevices over time. Intelligent Swarming not only plugs them but also sweetens the pot in several ways.

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

June 15, 2022

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.

5 Tantalizing Ways to Deliver Vibrant CX with Better Content Experience

May 23, 2022

Looking to deliver a stellar customer service? This blog reveals 5 simple ingredients to turn CX on its head by leveraging the content experience.

Building a Strategic Framework to Create & Maintain a KCS Culture

May 20, 2022

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

5 Challenges that Cast a Shadow Over Contact Center Agents

April 22, 2022

Outdated technology is hindering your agents to deliver peak performance. This blog post identifies 5 such challenges that could be at the center of it.