Content Writer
Kritika is a creative and inquisitive person with immense love for words. A graduate in commerce; always yearning to explore and learn new things. She is a self-motivated content writer who loves to dabble in all things AI.
This blog post highlights 5 effective strategies to empower your support team to deliver superior customer experiences during Black Friday and the holiday season. Read more!
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This blog post delves into the robust 5C consideration framework complying which can help implement Large Language Models (LLMs) successfully. Read more!
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TSIA World Envision 2023, the biggest tech conference, is filled with a lineup of keynotes, edifying sessions, networking opportunities, and more. Find more details!
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Dreamforce 2023, one of the biggest tech events of the year, is around the corner. Learn how you can make the most out of your experience in this blog post.
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LLM-Powered chatbots when integrated with SearchUnifyFRAG<sup>TM</sup> can generate more accurate and contextual responses. How? Join our upcoming webinar to learn more!
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Implementing Knowledge-Centered Service (KCS) drives impressive benefits that contribute to the overall Return on Investment (ROI). Read more!
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Large Language Models (LLMs) are capable of revolutionizing knowledge management by automating content creation, curation, and translation. Learn how!
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KCS coaching helps enterprises create a culture of knowledge sharing & continuous improvement among customer service teams. How? This blog post explains!
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Chatbots are an integral part of modern businesses. Read this blog to know the top AI chatbot trends that will scale the digital experience in 2023 & beyond.
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AI analyzes customer data in real-time & curates personalized support. Read more to know the top AI trends that will refine your support ecosystem in 2023 & beyond.
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Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!
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Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!
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