San Ramon, CA, April 5, 2019 – SearchUnify is going to attend TSW 2019 at San Diego. The AI-powered search and chatbot provider will also deliver a session led by Andrew Knobloch, Director, Customer Success, SearchUnify and Grazitti Solutions and Raman Kumar, SVP, Customer Success, Idaptive. They’ll talk about building a reliable and robust support system by leveraging AI and cognitive search. They will demonstrate the same with Idaptive as an example of a company that improved CSAT and scaled its operations.
In its 23rd Conference, TSIA covers a diverse range of topics and networking opportunities for service executives and tech companies. The three-day event, scheduled for May 6-8, 2019, is a huge opportunity for support and technology enthusiasts to connect with leaders from all over the world.
“At TSW, we will demonstrate how leveraging AI-powered search and insights from it will pave the way for better customer experiences and maximize contact center productivity. We aim at enabling organizations to build sound support systems that delight customers at every touchpoint with relevant and personalized responses,” said Alok Ramsisaria, CEO of Grazitti Interactive, the parent company that powers SearchUnify.
“Knowledge is power, but only when you can access and share it,” stated Vishal Sharma, CTO of SearchUnify. “We want to equip businesses with a holistic solution with which they can empower their customers and employees to access knowledge and relevant information when they need it and share it effortlessly,” he added.
About TSW San Diego 2019
TSW is an international conference, presented by TSIA, scheduled on May 6-8, 2019 at San Diego. It’s a great place for senior-level executives for networking and developing the brand by having face-to-face interactions with peers and associates. This year the focus is on a wide variety of subjects – customer success, education services, sales expansion, field services, managed services, professional services, service revenue generation, support services, social/technology, analytics, and future support service leaders. In short, if you are interested in learning current trends in technology and developing new solutions, in a fun environment, it’s a place you want to be.
SearchUnify is a cognitive enterprise search solution from Grazitti Interactive that integrates knowledge sources to build a mammoth corpus of complete enterprise information. By tapping into its AI-driven algorithm, SearchUnify deciphers the search intent and pits it against structured and unstructured data sets to help organizations deliver relevant answers, work seamlessly, and make more informed business decisions.