SearchUnify for Zendesk

Create an integrated discovery experience for your Zendesk Support and Guide

Make the most of your Zendesk customer service software

SearchUnify for Zendesk Guide

Users love to solve problems on their own and it’s a sure-shot way of increasing customer satisfaction. SearchUnify connects your users to the most relevant content pieces and enhances case deflection on your self-service portal.

SearchUnify for Zendesk Support

Solutions to most of your customer support issues already exist; the problem is knowing if and how it’s been solved before! SearchUnify gives proactive content recommendations so agents can solve cases with greater efficiency.

Delight Customers with the Power of Cognitive Search

Keep it simple with the most powerful self-service tool. Leverage SearchUnify to:

  • Deliver the most relevant information residing within your enterprise using AI-powered search that understands context
  • Deploy your enterprise search on communities, customer portals and help centers built on Zendesk Guide with out-of-the-box integration
  • Improve customer satisfaction by providing quick access to content from within Zendesk Support, regardless of where it is present
  • Increase user engagement by tuning your content for relevance and making it quickly accessible to users
  • Gain deep insights into user search behavior, content engagement and usability and use them to improve your content strategy

To get a detailed picture of how SearchUnify can advance search in your Zendesk customer service software, visit our Features page.

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers love us

  For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

  As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

  The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity