Mountain View, CA | April 22, 2022 – SearchUnify, a leading provider of a unified cognitive platform and a suite of AI-powered customer support applications announced the availability of its KCS Enabler application for Zendesk Support. SearchUnify’s KCS Enabler will help customer support teams using Zendesk Support implement KCS simply and successfully.
Customer service teams worldwide are implementing the Knowledge-Centered Service methodology to improve their customers’ service experience at scale. SearchUnify, a Zendesk Implementation Partner, is a KCS v6 aligned platform and its KCS Enabler leverages machine learning to make the process of capturing, creating, reusing, and validating knowledge and analyzing its performance for customer support and knowledge teams easier.
“We at SearchUnify have always strived to help customer support organizations improve their customers’ and employees’ experience with our platform and apps. KCS Enabler is designed to help organizations that are implementing or want to implement the KCS methodology, but struggle to do so successfully,” said Vishal Sharma, CTO, SearchUnify. “Zendesk Support is an amazing platform that support-centric organizations use to deliver world-class customer service experience to their customers. With KCS Enabler for Zendesk Support, they will now be able to further scale their customer support and knowledge management efforts,” he added.
This integration is the latest addition to how SearchUnify amplifies Zendesk properties to delight customers, including integrating all your content sources within your Zendesk console, empowering support reps with real-time insights into user journeys from across all touchpoints and leveraging ML algorithms to automatically rank case-resolving content based on the context of the query.
SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels intelligent enterprise search, and makes for a robust platform for AI-based apps like Intelligent Search, Intelligent Chatbot, Agent Helper, KCS Enabler, Escalation Predictor, and Community Helper. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify