SearchUnify’s Escalation Predictor Wins the Bronze Stevie® Award at the 2023 International Business Awards®

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Winners to be celebrated in Rome on 13 October

Mountain View, CA | August 21, 2023 – SearchUnify, a leading unified cognitive platform, is thrilled to announce that its AI-powered escalation management product, Escalation Predictor, has been named the winner of a Bronze Stevie® Award in the Best Technical Support Solution – Computer Technologies category in the 20th Annual International Business Awards®.

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and nonprofit, large and small – are eligible to submit nominations. The 2023 IBAs received entries from organizations in 61 nations and territories.

Winners will be celebrated during a gala banquet at the Cavalieri Waldorf Astoria Hotel, in Rome, Italy on Friday, 13 October.

More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. This year’s competition also featured a number of new categories to recognize organizations’ and individuals’ achievements in sustainability initiatives.

SearchUnify’s Escalation Predictor won in the Best Technical Support Solution – Computer Technologies category.

Escalation Predictor is a robust AI-powered escalation management system that performs situational analysis and provides case insights to curtail unanticipated escalations. In addition, it facilitates faster resolutions by connecting customers with the most suitable support agent right from the beginning. All this enables a support enterprise to drive proactive and remarkable customer experiences without a hitch. To learn more about Escalation Predictor, click here.

“The modern customer experience landscape is marked by ever-increasing expectations. Organizations today are striving to meet these demands while also addressing customer complaints effectively,” says Vishal Sharma, CTO, SearchUnify. “With the power of AI and situational analysis, our Escalation Predictor empowers businesses with insights into customer sentiments, allowing them to prioritize customer complaints and take proactive actions. We’re honored to receive the Bronze Stevie Award as it acknowledges our commitment to enhancing customer support outcomes.”

Stevie Award winners were determined by the average scores of more than 230 executives worldwide who participated in the judging process in June and July.

“Nominations to the IBAs get better every year, and this year’s class of Stevie winners is the most impressive yet,” said Stevie Awards president Maggie Miller. “The winners have demonstrated that their organizations have set and achieved lofty goals. We congratulate them on their recognized achievements, and look forward to celebrating them on stage in Rome on 13 October.”

Details about The International Business Awards and the lists of Stevie Award winners are available at

About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify